Beautiful ship, BUT...

Freedom of the Seas Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3 out of 5
Verified Review
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail Date: May 10, 2015
Ship: Freedom of the Seas
Cabin Type: Balcony
Cabin Number: 9608
Traveled As: Singles/Friends
Reviewed: 3 years ago

We were very excited about our first Royal Caribbean cruise, and were not disappointed in this beautiful ship with so many amenities, however we had a few bad experiences. We booked our shore excursions on the first full day on the ship, and the staff booked us on the wrong excursion. Instead of a catamaran/snorkel tour we got a bus tour with a beach stop. Ruined the entire day! All because they had the same number, just one had letters also. We wrote the correct code down, but in haste the rep booked the wrong one. The staff were very friendly and pleasant, but guest services sent a note to our cabin three nights in a row stating our credit card could not be authorized, so we were stressed about what could have possibly gone wrong, stood in line three nights in a row at the guest services desk only to be told everything was fine. GRRRR!!! And then, while the dining staff were excellent, we had to send food back on more than one occasion because it was cold. We are not picky people, but these annoyances really took a toll on our enjoyment factor. Never had any problems with the 8 Carnival cruises I have taken.

Food and Dining

3 out of 5
Sent food back more than once for being cold.

Onboard Activities

3 out of 5


3 out of 5
Ice show is great!

Service and Staff

5 out of 5
Joseph B. Room steward was fantastic!!!

Ship Quality

5 out of 5
Beautiful ship!
3 out of 5
Took the boat tour and relaxed on the beach
3 out of 5
Got booked on the wrong excursion, ruined the day
5 out of 5
Jeep excursion with tequila factory tour was fun
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