Freedom of the Seas Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Vote

3 out of 5

Beautiful ship, BUT...

Sail Date: May 10, 2015

Reviewed: 2 years ago

Traveled As: Singles/Friends

Room Type: Balcony

We were very excited about our first Royal Caribbean cruise, and were not disappointed in this beautiful ship with so many amenities, however we had a few bad experiences. We booked our shore excursions on the first full day on the ship, and the staff booked us on the wrong excursion. Instead of a catamaran/snorkel tour we got a bus tour with a beach stop. Ruined the entire day! All because they had the same number, just one had letters also. We wrote the correct code down, but in haste the rep booked the wrong one. The staff were very friendly and pleasant, but guest services sent a note to our cabin three nights in a row stating our credit card could not be authorized, so we were stressed about what could have possibly gone wrong, stood in line three nights in a row at the guest services desk only to be told everything was fine. GRRRR!!! And then, while the dining staff were excellent, we had to send food back on more than one occasion because it was cold. We are not picky people, but these annoyances really took a toll on our enjoyment factor. Never had any problems with the 8 Carnival cruises I have taken.

Ship Quality
Beautiful ship!
Food and Dining
Sent food back more than once for being cold.
Service and Staff
Joseph B. Room steward was fantastic!!!
Ice show is great!
Onboard Activities
Destinations and Excursions
Port Canaveral, Florida
Labadee (Cruiseline Private Island)
Took the boat tour and relaxed on the beach
Falmouth, Jamaica
Got booked on the wrong excursion, ruined the day
George Town, Grand Cayman
Cozumel, Mexico
Jeep excursion with tequila factory tour was fun

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