Running with a broken ship!

Freedom of the Seas Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail Date: December 07, 2014
Ship: Freedom of the Seas
Cabin Type: Balcony
Cabin Number: 8352
Traveled As: Couple
Reviewed: 2 years ago

Activities were good, drinks were strong, dinning room food and staff were great. The shows were ok. Overall the ship was the nicest I have been on. The big problem is the freedom of the seas is running with only one propeller working! Causing the ship to have a slower top speed. We found this out once we were already on the ship when they put an updated itinerary in our rooms saying they are cutting the time at each port short! We were annoyed by that, but could deal with it. It got worse though, the ship was late to arrive at the first three ports and left earlier than the already shortened itinerary! At Grand Cayman we were able to get off the ship at 9am and had to be back on the ship by 1:30! We only had time to do our excursion then get back on the ship. 2 hours after leaving grand cayman we had to turn back for a medical emergency and were told we wouldn't make it to cozumel! They did nothing to make up for this, they said sorry and asked to stop taking it out on the crew. We ended up with 2 and a half straight days at sea and we got back early. we could see Miami from the ship by 2pm on saturday! We ended up sailing around in front of port canaveral until sunday morning. So we ended up paying for 4 ports only getting 3 shortened ones because royal caribbean thinks it's ok to sail with a broken ship. We were told by some of the crew that they knew about the issue a week or two before and we aren't the first or the last to have the itinerary changed. We were told they won't fix the ship until jan 2nd!

At least Carnival and NCL can make it to all their ports and on time too! I would not recommend Royal Caribbean to anyone. We are still trying to get something for their mistakes, but so far we and the other people we met on the ship have got no response to our complaints.

I have been on 6 cruises and this one was by far the worst! 

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
Bar staff was hit and miss. Some were great a few were awful and rude.

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

don't go on this ship. Go on a working one.

3 out of 5
5 out of 5
Great place. Stingray swim was awesome.

Cozumel, Mexico Did not visit port

we didn't get to go.
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