Poor Dining; Great Excursions; Excellent Stewards

Eurodam Cruise Review to Alaska - Inside Passage

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 32

Overall rating:

3.6 out of 5
Verified Review
Eurodam

7 Night Alaskan Explorer (Seattle Roundtrip)

Sail date: August 10, 2019

Ship: Eurodam

Cabin type: Suite

Cabin number: 6109

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

MDR and Lido need dramatic improvement. Gym is great. Room Stewards great. Bar Service mostly excellent. Furniture in suite is old and one should not be asked to sleep on springs. Embark and debark is top notch. Enjoyed Concierge and Tamarind. Entertainment was pretty good. Park Rangers were awesome. Breakfast in the Pinacle was terrific Would like more variety in the entertainment

Embarkation

5 out of 5

Ship experiences

Food and Dining

2 out of 5
MDR was noisy; chaotic; rushed; understaffed; food served cool or warm; never hot; tough to get wine or cocktail service despite drink packages; portions smaller than you'd expect; buffet was awful; crowded; dirty; tough to find seat; many tables not bussed; we wiped and bussed ourselves a few times; RAW poached salmon served that was disgusting; only exception was Tamarind which was excellent. We loved the breakfast at the Pinacle with great service there. Bottom line: MDR and Lido need major improvement. Seems like HAL wants to push people to pay for the restaurants on board. Canaletto is a joke -- with some space carved out in the buffet -- shrinking buffet space and charging passengers for ordinary seating with a table cloth

Onboard Activities

3 out of 5
Fitness center top notch; hot tubs very small and crowded;

Entertainment

3 out of 5
BBKing and Classical were very good. Just needed more variety. Dueling pianos were boring; humanity show was disjointed; walked out after 15 minutes; comedian and magician were very good.

Service and Staff

4 out of 5
Heru and Tri, room stewards were excellent, top notch and great ambassadors for HAL. Krystle at the sea view bar was excellent as were two other bar tenders there; the maitre'd in the MDR refused to seat us for dinner because we were 5 minutes late after an excursion in Juneau, so I give him low marks because there was still a lot of service in the MDR taking place. He sent us to Lido which was over crowded with many stations closed and little food available. Concierge very helpful and we appreciated the coffee service in the AM.I woiuld rate the stewards as a 5 and the LIDO staff a 3 because it was never clean; I wold rate the MDR maitre'd a 2. So it is tough to come up with a rating. The steward made this as high as it was as did the staff at Pinacle and the bar tenders at the sea view bar

Ship Quality

4 out of 5
Very clean (except for LIDO which was substandard). However ship is tired and need of a face lift in many places. The back pool deck is large and nice; the lounge in front is great for viewing

Cabin / Stateroom

3 out of 5
Great Cabin because of the stewards. HAL should be embarrassed by the sofa bed, however. For suite customer to sleep on springs, not a mattress, is just plain wrong. Thankfully, I asked the steward for a mattress topper pad that made sleeping tolerable on the sofa bed. it was big enough for one person. Thankfully we were 3 and not four people.The room is tired with the carpet frayed. I loved the size of the room and the verandah. They were great and the two main beds were comfortable. Hereu and Tri were excellent stewards who kept the room clean. Bath facilities were excellent

Ship tip

Eat dinner at 8:30 to avoid the chaos

Ports of call

Cruise Puget Sound

3 out of 5
Beautiful. Lots of whales

CRUISE STEPHENS PASSAGE

4 out of 5
Beautiful lots of whales

Juneau, Alaska

5 out of 5
Excellent Excursion to Tracy Arm

Cruise Glacier Bay

5 out of 5
Park Rangers were awesome.

Sitka, Alaska

4 out of 5
nice stop. Easy to navigate

Ketchikan, Alaska

4 out of 5
Kayaking excursion to eagle island was fun. I would have like more time on the water. guides really did not want us to have single (not tandem) kayaks -- even though we are very experienced.

Disembarkation

5 out of 5
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