This was my third cruise. I had previously cruised on Royal Caribbean and Carnival. I rate both of those head and shoulders above HAL, or more accurately, the Eurodam ship. The cruise and destinations were wonderful. The management of the cruise, the layout of the ship, especially with its seating bottlenecks, and the advertisement of activities, etc was all marginal to bordering on unacceptable.
4 out of 5
Food and Dining
3 out of 5
Main Dining for evening meals was great. The buffet and casual dining areas were a zoo. All restaurants other than main dining are located side by side on the same level on the ship. So you can imagine at breakfast time or lunch time what a madhouse it was. Finding a table to sit at once you got your food was extremely difficult unless you sent someone up in advance to stake out a table until everyone else got food.
3 out of 5
Service and Staff
5 out of 5
All members of the service staff and waiters etc were excellent. Very professional, very accommodating, very pleasant.
2 out of 5
The design and layout of the ship did not accommodate the number of passengers very well. Cleanliness was not an issue.
Didn't feel any of the excursions were worth the price being asked so just walked around town, did shopping, etc. After talking to others who had taken excursions, they actually confirmed my initial thoughts. If I had it to do over, there was a car rental place right off the ship and I think I would just rent a car for the day and go see the things we were interested in.
Ketchikan was also great. Took a tour arranged by Hilton, not HAL, to rainforest, salmon hatchery, raptor center and strongly recommend it. We were even lucky enough to have a black bear wander out of the forest down to the river looking for early salmon. The Raptor viewing area you are so close you feel you can almost reach out and touch the birds. Up Close, the bald eagle is truly magnificent.
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