Enchantment of the Seas Cruise Reviews - Reviews

We enjoyed the experience of our cruise beginning with our wonderful and personable agent, Terrance Boone.  If he didn't know the answer, he would find it for us and get back in a timely manner.  

The cruise crew was wonderful as well as the organization, food, and activities  

However, we were very confused about our OBC.  I had been told that we were to receive $200 per cabin (3), plus another $50?  My 21 day sign up didn't go through so thought I had lost that.  The other two cabins that I signed up for (40000464 and 40000438) did so they had theirs on their final bill.  They were told when he inquired that they would only get $50.  Our final bill reflected our $300 credit, and the final bill was charged on our credit card with the $300 deducted.  However, our credit card account is now showing a "pending" charge of 311.44 and 172.43 and we don't know what that is.  It's a charge that would have happened after we left the ship.  I wrote them to ask what that was.  

Did we , in fact, get our OBC.   

That was our only problem.   Everything else was very enjoyable and all that we thought it would be.   Thank you, Terrance.  

Great 4 night cruise!  Cruise director, entertainment, and service in the dining room were spectacular!  Most meals were fabulous.  Others were not "bad" -- just not great. Downside was the Windjammer cafe (buffet area) was almost always packed with confusing traffic flow.  Had no idea breakfast was served in the dining room until another guest told us.  I highly recommend that, as long as you don't have time constraints in the a.m. at port.  Service doesn't take long, but there can be a long line that you don't have time to wait in. 

This cruise was overall very good.  The ship is an older one and it needs some modernization, general,  cleaning and painting.  The food was not as good as I have had in the past on other Royal Caribbean cruises. The wait staff in the main dinning room were not as efficient as they could have been. The coffee was very  bad. I thought it was just a bad day on the first day when I tried it however it was equally as bad every day thereafter.  There as usual a lot of food and entertainment which was very good and entertaining.  I would go on this cruise again if it were a different ship and much better coffee. 

Am a loyal Royal Carribean alumn.  Did have several issues this trip.  Broken A/C on the first day was quickly repaired.  Second night, we had sewage back-up through the bathroom floor drain.  Took 30 minutes for repair to respond while we worked feverishly to keep the mess spilling into the cabin onto the carpet.  Took another 30 minutes to repair, then another 30 minutes before housecleaning responded to clean up...all around 11 pm.  Had to have the safe reset on day 3; and then the wrong coffee pods were matched up with the wrong coffee maker in the room resulting in a coffee mess on the desk-top.  This was never rectified as the cabin maintainer related they were phasing in new makers but didn't have the new pods.

Royal Caribbean exceeded my expectations for our first cruise!  My family had the best vacation!  Royal also did a great job accommodating my son's severe food allergies to dairy and nuts.  They just did a great job!

Plenty of activities around the clock. Ship is showing its age especially on the outside with the rust stains. Servers were excellent!!! Cruise director was high energy and entertaining! My 9 year old had a blast!

The worst experience was the check out process.  At the beginning of our cruise, I gave them a credit card that I wanted all charges to be put on.  When we went to check out, it said we had to wait for customer service to check us out because our account was listed as Cash somehow.  How is this possible if we never gave them any money or even a dollar amount to charge.  So this lead to us waiting on a line for 1 hour and 20 minutes for us to pay our charges in full.  There were only 4 people working to help with this process.  What sense does that make?  This lead to us missing our airport shuttle and barely making our flight.

The whole point in planning this cruise for my family was to be together and for some reason we were not together in the dining room for any of our meals.  It was a great disappointment and we made several request to have it corrected but could not get it corrected.

me and my boys really enjoyed our cruise with Royal Caribbean.  I found that even though it was a short cruise and there wasn't a lot of activities to do on board it was still pretty decent.  I will say that Royal Caribbean needs to make there online procedure to sign up for cruises and all the extras a lot more user friendly it is very confusing and I had to contact a Rep about five times to complete the process. It is not easy.  Also I do not think there packages are explained properly.  I bought a drink package and it was a complete waste there was hardly any beer to choose from and hardly any wine I simply asked for a glass of pinot grigio which is the most common type of wine, any brand mind you and they said that's not included in my package, I have to pay more, that's crazy for $40 a day I really got nothing.Also the Internet packages are a waste completely I paid for my 2 sons to have internet cost me almost $100 and they barely had it it keep going in and out not fair that I had to pay for something that never really worked.  I think the surcharges a day per room are way high  in addition to gratuity on the drink packages as well.  I basically tipping like really well if you come down to it.  My last issue was the food though it was good for what was included not kid friendly hard to simply get pizza, mac n cheese and chick fingers and French fries which is pretty much the only thing my son eats.  that's was on a kid menu we found out the last night and he is not a kid age.   think you need more kid friendly food.  Though my review sounds negative its not I would def cruise again do things a lot different because of the unnecessary money I spent and wasted

Very impressed with the people and the friendliness we encountered while on our cruise. The room was awesome with balcony and the room attendant was the greatest. Ready for our next cruise.

Nice short and relaxing cruise. If your looking for something to kick off your spring celebration this nice short cruise is just the thing. It expands over Easter break and helps you really reflect on that meaning. 

It was really nice. I know there are cruises better than that one, but for what I paid, I wasn't dissapointed. Can't wait to go again. Crew was great, always had activities going and the packages were worth it. 

I did the grill dining, the second most expensive. I won't do that for 3 days again. Once or twice is enough, any more and it's not worth it. Only complaint.

It was really good. My only issue is that it took forever to get to Atlantis. That was precious time WASTED! The dining room service was excellent. Loved the solarium. Loved the YOU ARE HERE screens!

I took my 10 year old great-niece on her first cruise, she enjoyed every second we were on the ship.  For her it will be a lifetime memory.  She had a wonderful time

Embarkation was quick, we are Emerald status so it fast. We ate only at the buffet. Breakfast was OK, but everything else was not good at all. Ship was in poor condition especially our stateroom. Toilet did not flush, carpet badly worn, shower flooded did not drain. Cracked tile etc. Coco cay is badly in need of renovation. Did not go to any shows.  Bar staff were mostly rude.  Debarkation was quick, self check out.  Overall not great. The Norwegian Sky out of Miami is much better for the same price, plus their private island has been rennovated and food is much better, ship is nicer. 

Great weekend cruise.  Lots to do on board.  The shows where top notch and cruise director is a riot !  If your looking for good food avoid the main dining.  Food is subpar as is the service.

This was my first cruise. We all had an amazing time and look forward to going on another cruise in the future. I would definitely recommend my family and friends to consider taking a cruise vacation. We have many memories that will be cherished forever!😊🛳⚓️❤️

The embarkation/debarkation process was seamless and we got to our cabin very easily. It was nice not to have to put on the life preservers at the emergency drill. However, while we were waiting for it to be over, one of the many intoxicated college students on spring break almost vomited all over us. Gross! There were way too many 18-20 year olds on the cruise who were drunk and unruly. As a result of this behavior the bar staff was down right rude to everyone. I was yelled at in the casino by a bartender and on Coco Cay. Additionally, on Coco Cay, the bartender served my diabetic 16 year old vodka and club soda and then told me that it wasn't his fault and that it would appear on my account. Really? They have got to be kidding me!!!! I only figured it out by the 10 dollar charge they handed me to sign. The internet service was expensive and didn't work most of the time. Our cabin steward was friendly, provided great service and kept out suite clean. THe main dining room was like a big frat party and quite unpleasant. The food at dinner was very good as was the service.

I found out yesterday that RC charged my AMEX twice for some hold despite being paid in full. 

I doubt I would ever go on another cruise with them. Not upscale enough for my taste.

The embarkation/debarkation process was seamless and we got to our cabin very easily. It was nice not to have to put on the life preservers at the emergency drill. However, while we were waiting for it to be over, one of the many intoxicated college students on spring break almost vomited all over us. Gross! There were way too many 18-20 year olds on the cruise who were drunk and unruly. As a result of this behavior the bar staff was down right rude to everyone. I was yelled at in the casino by a bartender and on Coco Cay. Additionally, on Coco Cay, the bartender served my diabetic 16 year old vodka and club soda and then told me that it wasn't his fault and that it would appear on my account. Really? They have got to be kidding me!!!! I only figured it out by the 10 dollar charge they handed me to sign. The internet service was expensive and didn't work most of the time. Our cabin steward was friendly, provided great service and kept out suite clean. THe main dining room was like a big frat party and quite unpleasant. The food at dinner was very good as was the service.

I found out yesterday that RC charged my AMEX twice for some hold despite being paid in full. 

I doubt I would ever go on another cruise with them. Not upscale enough for my taste.

boat was clean. food and beverage stations clean. state room clean.

crew staff excellent. entertain and things to do, excellent.

coco bay was excellent. although beach sand needs sifted and cleaned.