Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Mixed Reviews

Sail Date: March 25, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

The worst experience was the check out process.  At the beginning of our cruise, I gave them a credit card that I wanted all charges to be put on.  When we went to check out, it said we had to wait for customer service to check us out because our account was listed as Cash somehow.  How is this possible if we never gave them any money or even a dollar amount to charge.  So this lead to us waiting on a line for 1 hour and 20 minutes for us to pay our charges in full.  There were only 4 people working to help with this process.  What sense does that make?  This lead to us missing our airport shuttle and barely making our flight.

Cabin / Stateroom
The room definitely needs some updates, especially the bathroom, there were so many stains that it looked like it needed to be scrubbed down completely.  Also, a lot of the ship looks dated, updates are needed.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
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Food and Dining

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