Mixed Reviews

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

Experience: 7+ cruises
Review: 1
Helpful Votes: 8

Overall Rating:

3 out of 5
Verified Review
3 Night Bahamas (Port Canaveral Roundtrip)
Sail Date: March 25, 2016
Ship: Enchantment of the Seas
Cabin Type: Balcony
Cabin Number: 7128
Traveled As: Couple
Reviewed: 2 years ago

The worst experience was the check out process.  At the beginning of our cruise, I gave them a credit card that I wanted all charges to be put on.  When we went to check out, it said we had to wait for customer service to check us out because our account was listed as Cash somehow.  How is this possible if we never gave them any money or even a dollar amount to charge.  So this lead to us waiting on a line for 1 hour and 20 minutes for us to pay our charges in full.  There were only 4 people working to help with this process.  What sense does that make?  This lead to us missing our airport shuttle and barely making our flight.

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The room definitely needs some updates, especially the bathroom, there were so many stains that it looked like it needed to be scrubbed down completely.  Also, a lot of the ship looks dated, updates are needed.
5 out of 5
Was this review helpful? 8

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