Disppointing with sewage smells especially on the 4th level as with our room. Unable to enjoy the cemtrim. It gave us a headache, upset stomach, burning eyes, sore throat and we vomited a few times. Unable to enjoy the activities on the 4th level.

Item: Enchantment of the Seas
Rating: 3.5
Author: masterblaster78

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

masterblaster78

Contributor Level: Second Mate

Cruises: 2-3 cruises

Reviews: 5

Helpful Votes: 115

Overall rating:

3.5 out of 5

Verified Review

9 Night Bermuda & Perfect Day (Baltimore Roundtrip)

Sail date: May 05, 2022

Ship: Enchantment of the Seas

Cabin number: 4590

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

Once again, the service desk kept lying to us about the severe sewage smell and when it would be repaired. Promises were made and broken. The sewage issue was never resolved during the entire voyage. It started in Baltimore with a slight odor and got worse each day that made us sick to our stomachs, headaches, eye burning and a scratchy throat. When leaving 4th level to the 9th level all symptoms disappeared until we returned to the 4th level. A few of the staff and passengers kept trying to close the door where the odor started to back up in our cabins. I called them down and went to customer service stating this was a health and safety issue. Roy who worked with customer service was very helpful in telling us what was going on after I approached him along with other passengers on the 4th level. A few nights the odor came into our room that made sleeping very uncomfortable and unbearable. Don't lie to passengers!!!!!!!

Embarkation

5 out of 5

Excellent

Ship experiences

Food and Dining

1 out of 5

Good. Very friendly staff and food was good, but due to sewage smell on our cabin level, not much of an appetite morning, noon and evening.

Onboard Activities

2 out of 5

The same video played all 9 days on pool level deck 9 that was very stale. We never saw the cruise director except for a few special occasions. He hid somewhere on the ship and never mingled with the passengers.

Entertainment

4 out of 5

Good shows and good movies that were entertaining

Service and Staff

5 out of 5

All except the cruise director who was mostly absent

Ship Quality

1 out of 5

The ship was clean expect for the extremely strong sewage smell on our level #4 that made us very sick and wasn't very enjoyable. No communications from staff and told different stories about the source and projected completion.

Cabin / Stateroom

4 out of 5

Hot water in shower was sporadic. One time it was hot, then it got cold, then warm, then cold again. Otherwise the staff kept the cabin tidy and clean.

Ship tip

Make friends with the staff.

Thumbs up

Ports of call

Baltimore, Maryland

5 out of 5

Very organized, clean and friendly

Thumbs Up 0

Royal Naval Dockyard, West End, Bermuda

5 out of 5

No excursion and we were changed $40.00 per person to spend even more money. Otherwise it was clean and enjoyable

Thumbs Up 0

Nassau, Bahamas

2 out of 5

I gave this a 2 star, but really deserved a 1 star. To many vendors at entrance to customs that wouldn't leave us alone. Cuban cigars everyone had, taxi's, buses, hair braiding over and over again. Way to congested at entrance.

Thumbs Up 0

Perfect Day At Coco Cay, Bahamas

5 out of 5

Other than a dark cloud following the ship along with the strong winds, the beach was great, clean and staff was friendly.

Thumbs Up 0

Disembarkation

5 out of 5

We breezed thru disembarkment. Everyone was very friendly and helpful. Very little wait time.

14 Comments

byhisgrace 2 years ago

Sorry 😞

Thumbs Up 0

Flag

petrilcrew 2 years ago

Well, the smell was gone, at least on deck 3 mid ship. I searched a little and happily couldn't find any offensive odors. So, my apprehension was relieved in that regard. The food, mainly at the buffet was pretty poor, and the hours of operation were shortened. Left to the Solarium restaurant (very average/pizza was horrible).

Thumbs Up 0

Flag

petrilcrew 2 years ago

Great, my wife and I are going this Friday and our cabin is on the 3rd floor. Great, we been looking forward to going to Bermuda for many years. The news of the smell, continuing to be a problem for quite a while doesn't give me warm and fuzzy feeling... ☹️ I own/manage rental property, I understand the management of issues. Especially in these times. Find it and fix it. Take the damn thing out of service if you must, unfortunately that is ownerships responsibility.

Thumbs Up 0

Flag

bigval109 2 years ago

Perhaps that was what they were being told by management. I was on the same ship. I know the crew worked hard to find the leak. So let not jump on the crew members OK.

Thumbs Up 1

Flag

VitaminSea1 2 years ago

Just off today still reeks, it’s nasty

Thumbs Up 0

Flag

julan3 2 years ago

Bobby may have been sick

Thumbs Up 0

Flag

julan3 2 years ago

We had same issue on third floor in April when we cruised

Thumbs Up 0

Flag

willwork4cruz 2 years ago

Sorry about the bad smell, that is unfortunate but what were they lying to you about? I assume they told you they expect to have the problem solved soon but didn't. I wouldn't assume that was a lie. Plumbing issues are not scheduled with a start and stop date. The front desk can only tell you what they hope is going to happen. They want the problem fixed just as much as the passengers. I hope your sore throat is better.

Thumbs Up 2

Flag

lincoln 2 years ago

So sorry that you had the bad odor problem that affected your cruise. I have read other comments regarding the same issue.

Thumbs Up 0

Flag

robyn1013 2 years ago

Appreciate the review. Sorry it was not a great time.

Thumbs Up 0

Flag

AuntPinkie 2 years ago

Sorry your cruise stank! Appreciate your feedback.

Thumbs Up 1

Flag

Gwbigdog 2 years ago

Thanks for sharing your cruise

Thumbs Up 1

Flag

javawoody 2 years ago

Thanks for the review bad smells and all

Thumbs Up 1

Flag

Popdog 2 years ago

Bad smells will ruin an otherwise wonderful cruise. Sorry you had to withstand that. Thanks for your review.

Thumbs Up 2

Flag

Other reviews of this sailing

Very Dissatisfaction

Most enjoyable cruise get-away.

Old and Small But Wonderful