Disppointing with sewage smells especially on the 4th level as with our room. Unable to enjoy the cemtrim. It gave us a headache, upset stomach, burning eyes, sore throat and we vomited a few times. Unable to enjoy the activities on the 4th level.

Item: Enchantment of the Seas
Rating: 3.5
Author: masterblaster78

Enchantment of the Seas Cruise Review to Caribbean - Bahamas

masterblaster78

Contributor Level: Third Mate

Cruises: 2-3 cruises

Reviews: 4

Helpful Votes: 87

Overall rating:

3.5 out of 5

Verified Review

9 Night Bermuda & Perfect Day (Baltimore Roundtrip)

Sail date: May 05, 2022

Ship: Enchantment of the Seas

Cabin number: 4590

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

Once again, the service desk kept lying to us about the severe sewage smell and when it would be repaired. Promises were made and broken. The sewage issue was never resolved during the entire voyage. It started in Baltimore with a slight odor and got worse each day that made us sick to our stomachs, headaches, eye burning and a scratchy throat. When leaving 4th level to the 9th level all symptoms disappeared until we returned to the 4th level. A few of the staff and passengers kept trying to close the door where the odor started to back up in our cabins. I called them down and went to customer service stating this was a health and safety issue. Roy who worked with customer service was very helpful in telling us what was going on after I approached him along with other passengers on the 4th level. A few nights the odor came into our room that made sleeping very uncomfortable and unbearable. Don't lie to passengers!!!!!!!

Embarkation

5 out of 5

Excellent

Ship experiences

Food and Dining

1 out of 5

Good. Very friendly staff and food was good, but due to sewage smell on our cabin level, not much of an appetite morning, noon and evening.

Onboard Activities

2 out of 5

The same video played all 9 days on pool level deck 9 that was very stale. We never saw the cruise director except for a few special occasions. He hid somewhere on the ship and never mingled with the passengers.

Entertainment

4 out of 5

Good shows and good movies that were entertaining

Service and Staff

5 out of 5

All except the cruise director who was mostly absent

Ship Quality

1 out of 5

The ship was clean expect for the extremely strong sewage smell on our level #4 that made us very sick and wasn't very enjoyable. No communications from staff and told different stories about the source and projected completion.

Cabin / Stateroom

4 out of 5

Hot water in shower was sporadic. One time it was hot, then it got cold, then warm, then cold again. Otherwise the staff kept the cabin tidy and clean.

Ship tip

Make friends with the staff.

Thumbs up

Ports of call

Baltimore, Maryland

5 out of 5

Very organized, clean and friendly

Thumbs Up 0

Royal Naval Dockyard, West End, Bermuda

5 out of 5

No excursion and we were changed $40.00 per person to spend even more money. Otherwise it was clean and enjoyable

Thumbs Up 0

Nassau, Bahamas

2 out of 5

I gave this a 2 star, but really deserved a 1 star. To many vendors at entrance to customs that wouldn't leave us alone. Cuban cigars everyone had, taxi's, buses, hair braiding over and over again. Way to congested at entrance.

Thumbs Up 0

Perfect Day At Coco Cay, Bahamas

5 out of 5

Other than a dark cloud following the ship along with the strong winds, the beach was great, clean and staff was friendly.

Thumbs Up 0

Disembarkation

5 out of 5

We breezed thru disembarkment. Everyone was very friendly and helpful. Very little wait time.

14 Comments

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