Service and food on ship was the worst I've had on a cruise, by far.

Item: Enchantment of the Seas
Rating: 2.9
Author: WendyD2020

Enchantment of the Seas Cruise Review to Caribbean - Western

WendyD2020

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 43

Overall rating:

2.9 out of 5

Verified Review

5 Night Western Caribbean (Galveston Roundtrip)

Sail date: January 29, 2020

Ship: Enchantment of the Seas

Cabin type: Balcony

Cabin number: 7082

Traveled as: Large Group

Reviewed: 4 years ago

Review summary

I doubt I will go on Royal Caribbean again unless they expand their dining options and improve their service. Have never had a bad experience on a cruise until now. We still had a good time but only because the group we went with was a lot of fun. Also, if you book a service at the spa, be prepared for them to pressure you to buy additional products. Overall, I was not happy with this cruise for the price we paid for the cruise and drink package.

Embarkation

5 out of 5

Great. Got through with no delays.

Ship experiences

Food and Dining

1 out of 5

The steakhouse was great. The rest was edible at best.

Onboard Activities

4 out of 5

We did enjoy the activities.

Entertainment

3 out of 5

Only saw the comedian and he was good.

Service and Staff

1 out of 5

Saw my room steward once. On other cruises they are always very friendly and called us by name. I never saw my steward except once on the 1st day. The dining room experience was awful. Service was slow and sloppy. Didn't take time to remember our names or drink of choice as they did on other cruises. Asst waiter took our bar drink order and someone else brought the drinks and then had to call out "Who had the Merlot? Who had the Pinot? etc". This is a big pet peeve of mine. When you take the order you write which seat ordered what... that simple. Dining service needs A LOT of work. It just seemed like no one cared.

Ship Quality

2 out of 5

Ship is way past due for a dry dock. It just seemed very old and not well-maintained.

Cabin / Stateroom

4 out of 5

I did love the balcony cabin. It was always clean.

Ship tip

Go on Carnival or Holland America instead. The service was bad, the food was bad and the ship was small and old.

Thumbs up

Ports of call

Galveston, Texas

4 out of 5

Progreso (Merida), Mexico

4 out of 5

Enjoyed the free shuttle to shopping and beach. We didn't do an excursion but enjoyed our time on the public beach.

Thumbs Up 1

Cozumel, Mexico

3 out of 5

Not their fault but the water was very rough so the snorkeling excursion wasn't great. I didn't even get off the boat to snorkel. Then went to Playa Mia where the buffet food was bad as on the ship and the free drinks were very basic.

Thumbs Up 1

Disembarkation

3 out of 5

Super long lines for guests who carried their own luggage off.

12 Comments

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