Nice Getaway - Good Staff - Not totally as expected
Enchantment of the Seas Cruise Review to Caribbean - Bahamas
3 Night Bahamas (Port Canaveral Roundtrip)
Sail date: March 08, 2019
Ship: Enchantment of the Seas
Cabin type: Suite
Cabin number: 8562
Traveled as: Family (older children)
Reviewed: 5 years ago
Review summary
Almost all staff were fantastic with service and kindness. We would like to say that our room attendant, Joseph Torralba was absolutely fantastic - the room was always clean and his smile was welcomed. Our servers in the diningroom were absolutely outstanding - the BEST service we have ever received. Igor and Dinesh were outstanding, kind, personable and attentive to all our table needs. We did not like the way the photos were handled at all - it was an archaic system in such modern times - you have an app...put them on the app to view - scan the room card each time. It took an hour to find all the photos to find out that we had to purchase them separately even though our rooms were attached to my son's and I paid for everything - they lost a $250 sale for this terrible system on principle alone just because we were in 2 adjoining staterooms and we couldn't combine our photos. Our entire party of 6 were set up at different tables, a skymiles booking problem - although the problem was eventually handled, it was awful that we had to get management to help us and too a lot of time - we used a travel agent and were disappointed we were somehow not connected. - We have some issues with the charges and Royal Caribbean seems not to be able to help...hmmm...we have to go back to travel agent? - thank you for adjusting the rate to compensate for not going to cocoa cay - sooo sad for us since this was going to be a big family highlight - but since I purchased the entire cruise the credit should have gone on my card, not the incidental cards given...what a mess we have in billing!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Staff was outstanding. There will be some rust on the outside and some of the common area furniture looked dirty.