Poor customer service

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 4

Review summary

Had some bad experiences upon arriving for my cruise I asked for assistance to board, they called for it, while in my waiting area just prior to boarding employee informed me it would be at least an hour longer perhaps more for a wheelchair, upon arriving at Nassau I contacted customer service and asked to rent an electric chair to cruise Nassau they had one available and I was to come down to their counter They wanted $225.00 for the afternoon that crazy. I got off the ship and rented one downtown for $60.00 That's Bullshit. Upon leaving the ship I called and asked for a wheelchair they said I had 4 people ahead of me and that one would come to me waited for 1 1/2 hours finally walked to the disembark location and was told I still had to wait that there was a room full of people ahead of me. I walked off the ship nearly had a heart attack and was hurting so bad from walking that distance that I could barely maneuver at home This is Buulshit. Please pass this along to the cruise line.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Nassau, Bahamas

Cococay (Cruise Line's Private Island)

Disembarkation

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