Emerald Princess Cruise Review to Europe - Mediterranean

Contributor Level: Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
11

4 out of 5

The cruise was increadibly amazing!

Sail Date: June 17, 2008

Reviewed: 6 years ago

Traveled As: Family (older children)

Room Type: Inside

The ship was beautiful. Embarkation and disembarkation were very well organized as were the many wonderful tours. The food and dining experiences were excellent for the most part. Evening entertainment was most enjoyable. Very talented entertainers and very tastefully done. Daytime entertainment and activies were limited and there was an overall lack of spirit. I understand that the Emerald is a new ship and perhaps there was inadequate "service excellence" training and there were days when the smiles and friendly greetings were absent.
Overall, I must say that this was indeed a trip of a lifetime which will never be forgotten. I will not hesitate to recommend it to my friends and family.
Thank you.

Pros: The land tours, food and dining, service fom state room service and some waiters and their assistants, night time entertainment.

Cons: Some opportunities for improvement would include: Customer service training - a smile & a greeting goes a long way! Communication amongst the various staffs regarding tours info & guidance. More flexibility & kinder treatment of customers by dining room management staff. The ship lacked spirit.

Recommends Emerald Princess? Yes!

Mykonos, Greece
Monte Carlo, Monaco
The trip to Eze was absolutely worth it. What beauty! Also enjoyed the walk to the palace and museum.
Don't Miss: The bus tour of Eze
Naples, Italy

Don't Miss: Definitely the Amalfi coast!! The Pompeii ruins were also very interesting.
Corfu, Greece
Venice, Italy
Wished we had stayed an extra day to see this beautiful city.
Santorini, Greece
Livorno (Florence & Pisa), Italy

Don't Miss: Tour of Luca!
Katakolon (Olympia), Greece
Piraeus (Athens), Greece
Kusadasi (Ephesus), Turkey


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