Bad customer service

Item: Discovery Princess
Rating: 3.8
Author: smilepadu

Discovery Princess Cruise Review to Mexico

smilepadu

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 20

Overall rating:

3.8 out of 5

Verified Review

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 03, 2022

Ship: Discovery Princess

Cabin type: Balcony

Cabin number: M702

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Our travel agent did not do a good job of getting our requests processed , we did not get what we expected for the price we paid.

Embarkation

2 out of 5

Ship experiences

Food and Dining

5 out of 5

good

Onboard Activities

5 out of 5

Best

Entertainment

5 out of 5

Lots of musical performances

Children's Programs

no children

Service and Staff

2 out of 5

our celebrations did not take place, they were ignored by the staff , maybe they forgot.

Ship Quality

5 out of 5

Best ship!

Cabin / Stateroom

1 out of 5

this cabin is not what shows in the pics, they did not change the room configuration, neither did they change the room for us.

Ship tip

Try different food as they have a lot of variety and the quality of food is unmatched!

Thumbs up

Ports of call

San Pedro (Los Angeles), California

3 out of 5

Cabo San Lucas, Mexico

5 out of 5

Mazatlan, Mexico

5 out of 5

Puerto Vallarta, Mexico

5 out of 5

Disembarkation

5 out of 5

3 Comments

1960cruiser 2 years ago

Its obvious that your expectations of the cruise is different than the reality of cruising. A small amount of research on your part would solve 99% of your issues. There are probably 20 different cabin arrangements, and it clearly notes on website that cabins in pictures are illustrations only, and may not reflect your chosen cabin. A little research goes a loooooong way.

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Gwbigdog 2 years ago

Sounds like a TA we book directly with Pcp.

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javawoody 2 years ago

Did you book with the cruise line?

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