Diamond Princess Cruise Reviews - Reviews

Beautiful ship

Food was fairly basic. Red meat wasn't the best I have eaten. Service was great, ship is great. Great wine list. I had tried to obtain wine list before trip to no avail so I purchased 16 bottles of wine in Sydney and paid Princess $15 corkage per bottle. After arriving on ship and seeing the wine list I realized i would have been very happy with the selections and price.

Yes, the cruise on the Diamond was very good. Service and courtesy of the staff was excellent. Food was very good, Quality of the Lamb was suspect. Overall very good. The "BIG RUB" was the disembarkation of the Ship to Airport to meet time restraint you set up?? Disembarkation was supposed to be at 8:00am. Actually leaving time was 8:22am. The Bus left pier at 9:03 am. Arrived Airport 9:40 am. WestJet take off time 10:15, cut off time was 9:15 to check in for flight. Of course I did not make it in a timely manner!.. The Ship did call me in advance and warn me to be on time for disembarkation. I was there at 7:40 and no one was there at my silver 1 meeting place. Other passengers were departing early but we had to wait for our Silver 1 call? Princess personnel assured me that I would make my connection. I went to the passenger desk ahead of time to check on my time line and they said I would make it. I had a direct flight back home. I arrived home 12 hours later after taking two extra flights. Princess made these reservatins and should have known that we could not have made these connections? I was not the only passengers that missed their connections? Other problems were created due to your lack of experience. You always praise the "Experience on Princess" Bull crap, I am not a happy cruiser. I don't think I will be using Princess for my future cruise? Dissatisfied customer. Oscar Portillo

Alaska is a must do. Apparently people talk about it all the time. Only way to truly see it is on a cruisetour. This multi-transport-mode method is all-encompassing and satisfies the deepest wanderlust. Do it. There is no try.

A Beautiful Ship..Great itinerary....Most Restaurants with same menu....Average entertainment....

Our family of five had an amazing experience on our Alaskan cruise. The ship was beautiful and immaculate. The staff were hard-working, polite and extremely friendly. The food was delicious.

A fair to good cruise with superb food and food service. The rough spots were generally with Passenger Services (Front Desk) lack of knowledge and long lines trying to access them. Also the cabins (mini suites) had broken sofa beds (in 3 of the 4 that we had) which were not repaired or replaced during the whole voyage despite daily requiests

My main issue with this cruise was the service. I am quite unimpressed with Princess's decision to hire crew from eastern Europe and Asia, particularly since their English language skills were not up to par. I'm not blaming the individual crew members for anything - they did the best they could. However, the people doing the hiring should pick more wisely. 1. Most of the wait staff were east Asians with poor communication skills. When the staff doesn't understand what "on-the-rocks" means while taking a drink order, there is clearly a problem! 2. We were traveling with a handicapped person, and we were given tables with steps to get to them even though they knew we had someone in a wheelchair. 3. In general, the service was mediocre - not what we expected after cruising with Royal Caribbean... 4. One of our stops (Juneau) was very short. Since we already had 3 full days on the ship itself, it would have been nice to have more time at the few stops we did make. While the landscape in Alaska is beautiful, and the glaciers are spectacular, the reality of the cruise was that there was simply not enough good staff to make this a truly memorable event.

I guess there was nothing on the ship that we disliked. We really enjoyed this cruise. Everything was great.

Overall we had a good trip

Were frequent cruisers and just completed our first Princess cruise in July (2013), taking the Diamond Princess from Anchorage to Vancouver. Overall, wed say, regretfully, that the 5 star-rated Diamond did not live up to its rating. There were some areas where Princess could greatly improve. To start with, check-in was very arduous. It took 45 minutes for my son and me to check in. Once on the ship the front desk service was atrociously bad. There were no kids' amenities or family activities onboard. All in all, we probably will not cruise Princess again. They offer nothing beyond the other cruise lines, and were found deficient in a number of areas we feel are very important.

Excellent views, cabins, food and service! Great trip!!

Enjoyed the cruise - good service all round. Pleasant and helpful crew members Cabin service - Reynaldo - was excellent in getting our room cleaned and always very pleasant and knowledgeable. The waiters gave good service

very positive impression, would recommend and would travel on it again.

I will send a letter- not doing this again.

The ship is going in for dry dock renovations in a few months, and you can see signs of wear and necessary upgrades. Overall the trip was good and the service and staff were very good. If you are not a frequent cruiser, you are in a different class of patrons. Also the shore excursions were not of consistent quality. Some were great, others were an expensive ride around the block! There is no way to know, but we elected to do our own homework and do most cities on our own.

First trip on the Princess Cruise Line and we were very impressed. Nice ship great food and service

ship is clean and well run.buffet stewards were great about making people sanitize their hand every time, to keep everyone healthy. hot plates in buffet to eat on were much appreciated to keep your food hot. all the food served was of very good quality-did not have 1 questionable item.gym was good. spa personnel were more cordial than usual.

Overall the ship was ok. The ship seemed to be old but it is very well maintained. Every area was kept clean and polished.

easy to get around. clean