Transfers ship to airport

Diamond Princess Cruise Review to South Pacific - Australia


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

4.0 out of 5
Verified Review
33 Night Round Australia & New Zealand (Sydney Roundtrip)
Sail Date: October 22, 2015
Ship: Diamond Princess
Cabin Type: Suite
Cabin Number: c423
Traveled As: Couple
Reviewed: 1 year ago

We did our own air but used a Princess pre cruise package which included transfer to hotel, hotel stay, transfer to ship and transfer ship to airport. When we notified Princess of our return flight they rejected our transfer because our flight departed at 11:40AM. We planned to take a cab. During the cruise we talked to passengers who took Princess air and had departures before noon. Talked to the front desk who were very vague, wanted to know passenger names and cabin numbers. Absolutely ridiculous! When final debarkation material was released we found 4 airport transfers prior to noon. Went to front desk who sold us 2 transfers. Left us with the clear message, if you don't use their air, they are not willing to help you!

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
5 out of 5
3 out of 5
5 out of 5
3 out of 5
5 out of 5
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