Transfers ship to airport

Item: Diamond Princess
Rating: 4
Author: Cruiser417

Diamond Princess Cruise Review to South Pacific - Australia

Cruiser417

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 18

Overall rating:

4 out of 5

Verified Review

33 Night Round Australia & New Zealand (Sydney Roundtrip)

Sail date: October 22, 2015

Ship: Diamond Princess

Cabin type: Suite

Cabin number: c423

Traveled as: Couple

Reviewed: 8 years ago

Review summary

We did our own air but used a Princess pre cruise package which included transfer to hotel, hotel stay, transfer to ship and transfer ship to airport. When we notified Princess of our return flight they rejected our transfer because our flight departed at 11:40AM. We planned to take a cab. During the cruise we talked to passengers who took Princess air and had departures before noon. Talked to the front desk who were very vague, wanted to know passenger names and cabin numbers. Absolutely ridiculous! When final debarkation material was released we found 4 airport transfers prior to noon. Went to front desk who sold us 2 transfers. Left us with the clear message, if you don't use their air, they are not willing to help you!