Diamond Princess Cruise Review to South Pacific - Australia

Contributor Level: Purser

7+ cruises


Helpful Votes

4 out of 5

Transfers ship to airport

Sail Date: October 22, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Suite

We did our own air but used a Princess pre cruise package which included transfer to hotel, hotel stay, transfer to ship and transfer ship to airport. When we notified Princess of our return flight they rejected our transfer because our flight departed at 11:40AM. We planned to take a cab. During the cruise we talked to passengers who took Princess air and had departures before noon. Talked to the front desk who were very vague, wanted to know passenger names and cabin numbers. Absolutely ridiculous! When final debarkation material was released we found 4 airport transfers prior to noon. Went to front desk who sold us 2 transfers. Left us with the clear message, if you don't use their air, they are not willing to help you!

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