Minor error becomes major issue

Diamond Princess Cruise Review to South Pacific - Australia


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

1.0 out of 5
12 Night Australia & New Zealand (Sydney To Auckland)
Sail Date: February 03, 2015
Ship: Diamond Princess
Cabin Type: Inside
Traveled As: Large Group
Reviewed: 2 years ago

One trip & one issue changes our view of Princess.  We have been on several Princess trips and are members of the Captains Club.  Now we intend to vote with our pocket book and not use Princess or any of the Carnival lines.

In short an issue arose (with out credit card number) and the Diamond Princess staff failed to properly notify us, and then tried to make excuses and cover up the issue.  Finally a Supervisor called, admitted the problems was theirs, and wanted to end it by saying we are sorry.

My wife & I felt this was far to easy a way out for the service blunders that had occurred.  Princess wanted us to make an offer as to what it would take to  satisfy us.  My reply was that ball was in Princess court and we were not out to exploit the situation. 

From that point on we did not hear from Princess except to fill out their automated on-line review.

Sorry to say that one of the other non Carnival lines will now be used. 

Food and Dining

3 out of 5
Standard cruse fair.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
Should have been ok or good except for the front desk.

Ship Quality

3 out of 5
Clean

Cabin / Stateroom

3 out of 5
5 out of 5
The Opera house is a must see.
5 out of 5
Highlite of the cruise
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