Fantastic Voyage

Crystal Serenity Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

5.0 out of 5
7 Night Grand Canal To Grand Bazaar (Venice To Istanbul)
Sail Date: September 06, 2015
Ship: Crystal Serenity
Cabin Type: Balcony
Cabin Number: 6018
Traveled As: Couple
Reviewed: 1 year ago

Crystal Serenity is a very beautiful smaller cruise ship. It only carries up to 1000 passengers. The ratio of passenger to crew is one crewmember to every 3 passengers. That does make for unbelievable service. This was our first cruise on Crystal Cruises and I am about to book another for 2017.

I had told my travel agent that I wanted to pamper my wife since she had just finished her radiation for breast cancer and was found to be cancer free. It was a long six months for her.

Dawn our travel agent suggested the all inclusive cruise on Serenity. The service was on such a high level that it made the Four Seasons Hotels service and the Waldorf of New York services seem meek compared to Crystal's service.

Believe me I should know for I was in the Hotel Industry for over 40 years and worked at some of the finest hotel companies in the world. 

Crystal's upscale service is seen as soon as you go to check in. It is one of the smoothest and quickest check ins I have ever experienced.

Upon entering our beautiful stateroom one could see how well appointed it was. The bathroom consisted of double granite sinks, his and hers, plenty of storage spaces and a full bathtub and shower. Most comfortable and spacious bathroom on any ship I have been on.

We really enjoyed the 24 hour room service. It definitely came in handy at 2 am after a night of dancing. The all inclusive package was the best I have ever had. Being able to have a standing order of beverage to be delivered at a certain time everyday was outstanding especially my 10 am bloody Mary. Lol

The main dining room was found to be the best. Every night the menu exceeded our every wish. The all inclusive luded one night in their two specialty restaurants.. They both were excellent but my wife and I enjoyed the fare in the main dining room much more. Their European staff could not do enough for you. As soon as your wine glass was half full, along came a staff member to top it off for you.

Anyone looking for a first class luxury cruise I would highly recommend Crystal. You will not be disappointed. Much value for your dollar. 

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
The best ever. More hangers in large closet than one needed. Beautiful stateroom with a very large balcony. Plenty of draws etc.
5 out of 5
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5 out of 5
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