Most disappointing cruise with multiple itinerary changes and cancelled stops.
Crown Princess Cruise Review to Alaska - Inside Passage
7 Night Inside Passage With Glacier Bay National Park (Seattle Roundtrip)
Sail date: June 18, 2022
Ship: Crown Princess
Cabin type: Balcony
Cabin number: C314
Traveled as: Couple
Reviewed: 1 year ago
Review summary
This was our FIRST cruise and LAST on a Princess ship. We were celebrating our 50th Anniversary and the cruise line did little to show congratulations. The excuse was that there were engine problems and the ship could not travel as quickly as originally scheduled. The ship should have never left the port. We looked so forward to our first scheduled excursion and when they canceled the day of our expected tour, they gave us a $100 onboard credit, which will never cover our missed opportunities to see the places we expected to see and what we had originally purchased. Customer service has been practically nil as I was expecting a refund and was told by phone that emails take 4-6 weeks to reply and if I wanted to wait to speak to Customer Relations it would be 4-7 hour HOLD time. Totally unacceptable for a large cruise line. The staff and food was very good.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
DON'T sail on the Crown Princess.