Last Cruise I'll Ever Take on Costa

Costa Luminosa Cruise Review to Transatlantic


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 5

Overall Rating:

1.0 out of 5
18 Night Transatlantic Westbound (Savona To Miami)
Sail Date: December 02, 2014
Ship: Costa Luminosa
Cabin Type: Suite
Cabin Number: 6317
Traveled As: Couple
Reviewed: 2 years ago

Costa Luminosa trans-Atlantic Dec 2 - 20, 2014.  A very disappointing cruise.  Before the cruise we understood the drink packages were confusing and that was true.  Water was not available in the dining room unless you bought a water package or brought your own bottle that you may have been able to fill during the breakfast or lunch hours at the buffet.  Also cocktails or specialty coffee drinks were not available in the dining room even if you had purchased the  drink package.  Passengers had to obtain the drink or coffee at one of the available bars.  So the evening meal had passengers  carrying their own bottles or glasses which can be difficult while cruising, and the dining room became more of a buffet looking experience rather than a place to be waited on. For the most part the food was below expectations and the service was very slow.  Often the entertainment in the dining room happened before the entrees arrived.  The most memorable part of the entire time was the lines.  Two hours for embarkation and 3 hours for disembarkation is excessive.  Every port stop also had lines even at the quay side ports.  Watching the staff stopping reembarking passengers while crew disembarked, or stopping the entire process to watch passengers with disabilities struggling up or down gangways with no help from Costa was very disturbing.  If there were any service issues, Costa staff was not interested in resolving them. It took a service manager to do any correction.  It got very old to hear "not our policy" from the staff.  I also noticed a lack of concern or interest in any issues raised by an American on this cruise.  The bias of the staff was very evident during  the 3 hour disembarkation.  When you purchase suite accommodations, an expectation of service goes with it.  Costa did not deliver.  We had a cruise on Costa Magica in 2006 will no issues, and have traveled on 40+ cruises by Carnival, NCL, RCCL, Oceania, Viking and Uniworld lines.  We will never cruise  Costa again.
 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

If you have a error on your bill you will have to go back to service desk many times to get it fixed.

1 out of 5
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3 out of 5
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