Costa Luminosa Cruise Review to Transatlantic


7+ cruises


Helpful Votes

1 out of 5

Last Cruise I'll Ever Take on Costa

Sail Date: December 02, 2014

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Suite

Costa Luminosa trans-Atlantic Dec 2 - 20, 2014.  A very disappointing cruise.  Before the cruise we understood the drink packages were confusing and that was true.  Water was not available in the dining room unless you bought a water package or brought your own bottle that you may have been able to fill during the breakfast or lunch hours at the buffet.  Also cocktails or specialty coffee drinks were not available in the dining room even if you had purchased the  drink package.  Passengers had to obtain the drink or coffee at one of the available bars.  So the evening meal had passengers  carrying their own bottles or glasses which can be difficult while cruising, and the dining room became more of a buffet looking experience rather than a place to be waited on. For the most part the food was below expectations and the service was very slow.  Often the entertainment in the dining room happened before the entrees arrived.  The most memorable part of the entire time was the lines.  Two hours for embarkation and 3 hours for disembarkation is excessive.  Every port stop also had lines even at the quay side ports.  Watching the staff stopping reembarking passengers while crew disembarked, or stopping the entire process to watch passengers with disabilities struggling up or down gangways with no help from Costa was very disturbing.  If there were any service issues, Costa staff was not interested in resolving them. It took a service manager to do any correction.  It got very old to hear "not our policy" from the staff.  I also noticed a lack of concern or interest in any issues raised by an American on this cruise.  The bias of the staff was very evident during  the 3 hour disembarkation.  When you purchase suite accommodations, an expectation of service goes with it.  Costa did not deliver.  We had a cruise on Costa Magica in 2006 will no issues, and have traveled on 40+ cruises by Carnival, NCL, RCCL, Oceania, Viking and Uniworld lines.  We will never cruise  Costa again.

Service and Staff
Ship Quality
Food and Dining
Cabin / Stateroom
Onboard Activities
Destinations and Excursions


If you have a error on your bill you will have to go back to service desk many times to get it fixed.

Was this review helpful? 5

Be the first to comment

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top