HONEYMOON NIGHTMARE!

Costa Diadema Cruise Review to Europe - Western Mediterranean

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 10

Overall rating:

1 out of 5
Costa Diadema

7 Night Western Mediterranean (Rome Roundtrip)

Sail date: June 05, 2023

Ship: Costa Diadema

Cabin type: Inside

Cabin number: 2004

Traveled as: Couple

Reviewed: 1 year ago

Review summary

I am simply aghast. I gifted my son & new daughter-in-law, thru my travel agent, a Honeymoon cruise on the same ship I was on previously, Costa Diadema, because I loved it. BUT I am beyond sick to my stomach after hearing from them on Monday, June 5, 2023. Instead of walking into a cabin with a queen/king size bed, they got to their room and found themselves with what apparently is a sofa couch AND a twin bed!! Apparently these rooms can't be made up into KING SIZE beds. (After speaking to my travel agent, even they were shocked! The info available to them, says two twins convertible into king!) My son & DIL immediately went to Guest Services, FIVE HOURS BEFORE LEAVING DOCK, even spoke to a Supervisor, as I did here in America, they were told there was nothing they could do; BUT they could move them IF they paid €400/pp. (€800) to upgrade, only then could they have a room where two twins would be pushed together to make 1 king size bed. UTTERLY RIDICULOUS! Where is the compassion, consideration & understanding to a once in a lifetime (HONEYMOON) event?! This cabin is advertised as convertible beds, like 99% of the cabins onboard!!! I'm sooo disappointed, I could cry! This isn't what I paid for! They're in a GUARANTEED room! It should, at the very least, have a KING SIZE BED for a newlywed couple! THIS is INSANITY! I have to believe there had to be ONE cabin on the ship that is EMPTY so they can share the same bed! (Tho LOGIC tells me there is - for €800!) Who can't see how cruel & ridiculous this horrendous treatment is?! SOOO now my son & his beautiful new wife are on their honeymoon, sleeping in twin beds across the room from each other... Unbelievable!! Talk about ruining a special couple's honeymoon trip! What was meant to be an extraordinary memory has turned into a nightmare!!! Costa Cruises NEEDS to make this right!!! Ruining a once in a lifetime honeymoon feels so heartless and cruel.

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5
Guest Services completely useless to make a bad situation right!

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
ON HONEYMOON, forced into a sofa bed AND twin bed in #2004! Guest Services USELESS to change things up!

Ship tip

DO NOT BUY GUARANTEED CABIN! CHOOSE YOUR CABIN!!!

Ports of call

Civitavecchia (Rome), Italy

1 out of 5

Ajaccio, Corsica

1 out of 5

Palma De Mallorca, Balearic Islands

1 out of 5

Valencia, Spain

1 out of 5

Marseille (Provence), France

1 out of 5

Savona (Genoa), Italy

1 out of 5

Disembarkation

1 out of 5
Was this review helpful? 10

10 Comments

Cruisers4Lyfe     4 months ago

Thanks for sharing

javawoody    1 year ago

Do not understand , they got the cabin that you requested

Gwbigdog    1 year ago

Oops sorry 😞 thanks

AuntPinkie    1 year ago

Sorry there were so many issues. You know how wonderful this cruise could be. We did a guaranteed room once, never again was my wonderful husband’s words (or something like that, it’s what I heard).

Itspeace4me    1 year ago

Sorry you experienced a honeymoon nightmare.

OGWonderWoman    1 year ago

And the moral of the story is, pick a cabin yourself. I wouldn't care if it was $500 less for the cruise line to pick a cabin for me. I'm always going to pick my own room. I hope they still made the most of their trip.

Carnivalfoodie    1 year ago

Interesting

cruising2004    1 year ago

Sorry to hear of the situation. Have you tried to contact Costa directly?

CruiseMOM1    1 year ago

The travel agent reserved it! Everywhere online this cabin shows 2 twins pushed together to make king or queen size bed!

Live2TravelNow    1 year ago

Sorry, but why is it Costa's fault that you assumed it was a king-size bed and booked the wrong category of stateroom? You probably would have had to pay more to book a king-size stateroom to begin with. Do your research!