Amazing Customer Service!!!!

Item: Celebrity Summit
Rating: 4.1
Author: enidvanessa

Celebrity Summit Cruise Review to Caribbean - Southern

enidvanessa

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 40

Overall rating:

4.1 out of 5

Verified Review

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: November 30, 2019

Ship: Celebrity Summit

Cabin type: Oceanview

Cabin number: 2126

Traveled as: Family (older children)

Reviewed: 4 years ago

Review summary

The cruise has excellent service. Everyone on this ship is doing their best for guests to have the best experience. We had a nice table at the Cosmopolitan restaurant (only "a la carte" free dining experience) with awesome waiters and our own sommelier. Ocean view cafe upstairs has a nice variety of vegetarian and vegan food which was a great surprise for me.

Embarkation

5 out of 5

Fast and Easy

Ship experiences

Food and Dining

5 out of 5

Variety in the menu daily at Cosmopolitan. Service was the best we ever had on our table with Anoob, Dina and Sommelier Andre.

Onboard Activities

5 out of 5

Salt Pools were great-especially in the Solarium with the bubbles.

Entertainment

4 out of 5

Shows available were awesome but we would like more options and variety of shows.

Children's Programs

No kids

Service and Staff

5 out of 5

Amazing Anoob, Dina and Andre at Cosmopolitan and our room steward worked so hard to make sure we were comfortable. The Martini barmen shows was sensational. Felipe and Veli were knowledgeable and friendly. Zero complains about staff on the ship.

Ship Quality

5 out of 5

Everything was immaculate and well maintained.

Cabin / Stateroom

5 out of 5

Rooms is very comfortable for us. Bathroom door in the shower is a little bit tight to get in but not a real issue.