Great cruise stunning scenery but lacking good service

Celebrity Solstice Cruise Review to Alaska - Inside Passage

Cruises: 2-3 cruises
Reviews: 2
Helpful Votes: 49

Overall rating:

3.6 out of 5
Celebrity Solstice

7 Night Alaska Tracy Arm Fjord (Seattle Roundtrip)

Sail date: June 22, 2018

Ship: Celebrity Solstice

Cabin type: Balcony

Cabin number: 9239

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Very impressed with the ship, captain and his crew and the ports of call beautiful destinations and spectacular scenery however we were very disappointed in the service outside of the fine dining restaurants and the fight for a table at breakfast and lunchtimes. The food quality was poor and cold and trying to get a drink near impossible we had the premium package but had to push to get an upgraded wine this should have been automatic especially at dinner. We have been on celebrity before and did not experience this but that was 3 years ago the standard of service was very disappointing and the amount of people at breakfast and lunchtime just ruined the experience.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

2 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Upgrade to aqua class so as not to experience the breakfast or lunch pandemonium

Ports of call

Seattle, Washington

4 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

4 out of 5

Victoria, British Columbia

2 out of 5

Disembarkation

3 out of 5
Was this review helpful? 6

1 Comment

helenbeb    6 years ago

We always go to the main dining room for our breakfast, lunch and evening dinner, the staff show you to your table and look after you.

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