Wonderful Alaskan Cruise, only minor exceptions that should be noted and/or corrected for future patrons.
Celebrity Solstice Cruise Review to Alaska - Inside Passage
7 Night Alaska Tracy Arm Fjord (Seattle Roundtrip)
Sail date: May 18, 2018
Ship: Celebrity Solstice
Cabin type: Balcony
Cabin number: GTY
Traveled as: Couple
Reviewed: 6 years ago
Review summary
As stated above, our waiters Alexander and Josselle on deck 4 were excellent, and our Room Steward. Personnel on all decks lack major communication!!! When we were exiting the ship at Skagway we were on deck 2 looking for the gangway, then told to go to deck 4, then told deck 5, then we went down to 3. No one had a clue!!! Also, when asking about the waiters dance show not one person on deck 14 knew that it was going to happen. Just total lack of communication "dear in the head lights..." When exiting the ship not ONE PERSON said thank you or bon voyage, come back soon, etc.... Seemed strange and Liam was standing at the exit door as well. We did enjoy the cruise for the dining experience at deck 14 and the lack of sales pressure as done on other cruise lines. It was relaxing, just need more inside entertainment, and to advise customers that the ship closes down early on Thursdays to prepare for the next batch of customers coming on the following day. This is unfair to current patrons. We asked to remove the $30.00 tip charges for Thursday and the lady at guest relations would not remove it. That was rediculous. Again the casino was closed, the theatre was closed. Boring full day at sea. This was one of the Classiest Ship Captains I've ever seen! Very personable and funny. If not for him I would probably rate the ship lower he is fantastic. Bring back chefs and waiters dance, bring back towels made into animals. FYI - inside the stateroom you could not hear announcements happening in the ship. We had to open our door to hear any announcements.... Place a volume control in the rooms.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
That they are paying for a 7 night cruise, but only enjoying a fast 5 day experience. 1st day was from 2pm - on, Sat, Sun, Mon, Tues, Weds were full days - Thursday being stuck on a ship that closed down and had no available activities, most staff off like our room steward for part of the day and other personnel on the ship. The Casino was shut down and no shows. One movie was available, but you wanted our luggage early because of a late arrival in Canada. I would advise them to know that they were going to have to pay for a days worth of tips that no one really deserved.
Ports of call
Juneau, Alaska Did not visit port