Celebrity Solstice Cruise Review to Alaska - Inside Passage

7+ cruises


Helpful Vote

4 out of 5

Celebrity Not What It Used to Be

Sail Date: June 03, 2016

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Balcony

Although this was a once in a lifetime experience and the captain and crew enhanced the experience (in most cases), it is obvious that Celebrity is not the "top of the line" cruise line any longer.  It started with the lack of onboard communication abilities. Norwegian has a free app that allows guests to text while on the ship (in airplane mode). Since we always travel with a group, the lack of this capability w/ Celebrity was frustrating especially when they have a policy not to answer the phone after a certain time in a restaurant so that wasn't even an option.  Next is the cabin steward - if you ask for extra towels, that usually means all sizes and every day - not so much. Forget talking about the size of the cabin and the bathroom because you would have thought we bought the lowest category of room yet we were in the Aqua Class.  It is the smallest room we have had on a cruise in many years and it was touted as a higher class of room.  The sights were amazing and the service in the main dining room was excellent, especially since we were able to get the same staff for 3 dinners.  The Blu restaurant for Aqua Class guests was a really great option and was never crowded.  Service in there was top notch as was the food.  All in all we had a great time but sometimes the "little things" make a huge difference.

Cabin / Stateroom
It was way smaller than I ever expected for this class of room. See above.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Loved the fact that there were 4 Zumba classes! Would have liked to know the ping pong table was up all week. it was only mentioned when there was a tournament.
Service and Staff
Food and Dining

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