Very disappointing, Celebrity don’t really care

Celebrity Silhouette Cruise Review to Europe - Northern Europe

oronsay

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 39

Overall rating:

3.2 out of 5

14 Night Scandinavia & Russia (Southampton Roundtrip)

Sail date: June 23, 2018

Ship: Celebrity Silhouette

Cabin type: Suite

Cabin number: 1116

Traveled as: Couple

Reviewed: 6 years ago

Review summary

The Captain decided the weather wasn’t good enough to get into St Petersburg, but all the other cruise ships were able to get in and out. Celebrity didn’t see fit to refund port charges for a port we didn’t visit. We were in a Royal Suite but a lot of the advertised amenities were not available in our suite eg afternoon tea and coffee delivery. Celebrity are still offering this in their brochure and on their website. Some of the onboard entertainment was very disappointing, the beyond the popium speaker was particularly poor. You could not walk past the boutiques without constantly being hassled to buy some overpriced jewellery, this happened every time you passed the sales people, they don’t take no for an answer. Celebrity tell you that you are visiting a city, but they dock usually some distance from the city and charge $20 - $30 each to use the shuttle bus to actually get to the city.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

1 out of 5

Very bad, more like Hi Di Hi not a premium product at all The cruise director and her staff were constantly congratulating themselves. They should maybe try and be a passenger for a couple of weeks and see what rubbish they are promoting.

Entertainment

2 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

The cabin size was excellent, but some of the furnishings were getting a little tired.

Ship tip

Think again other cruise lines care more

Thumbs up

Ports of call

Southampton (London), England

1 out of 5

Zeebrugge (Bruges), Belgium

3 out of 5

Copenhagen, Denmark

4 out of 5

Stockholm, Sweden

4 out of 5

Tallinn, Estonia

4 out of 5

St. Petersburg, Russian Federation Did not visit port

The Captain thought the weather was bad. The captains of the P and O and Holland America ships managed the so called bad weather.

Thumbs Up 0

Warnemunde (Berlin), Germany

4 out of 5

Disembarkation

1 out of 5

10 Comments

HalSuggs 5 years ago

Any helpful hints about cities and ports visited. Especially bwelin will be appreciated

Thumbs Up 0

Flag

Cruisekmc 6 years ago

Wondering if this is your first cruise?

Thumbs Up 0

Flag

oronsay 6 years ago

Dear ocean waver, I know fine well that docks are not built in city centres, but if I am told I am going to Brugge I expect to be taken to Brugge, not 15km from Brugge and charged $30 each, especially after paying £12,500 ( $16,000 ) for the privilege of being dumped in a massive dockyard in the middle of nowhere. This is not a “moan” is is a justifiable concern. So please read my post properly before putting in your ill informed opinion.

Thumbs Up 2

Flag

korryp 6 years ago

Interesting that they didn’t refund the port fees....was on the ship last year same route and it was too rough to tender we received back like $15. Shiloutte missed the stop due three days last month and those folks got their port fees back. Seems strange you didn’t.

Thumbs Up 0

Flag

CaptPoppi 6 years ago

Take you concerns to Celebrity cruise lines and get closure. Celebrity has a very high ranking.

Thumbs Up 0

Flag

Autobot 6 years ago

Rccl owns celebrity. Im cinfused on the negatives

Thumbs Up 1

Flag

LoveCruising333 6 years ago

I suggest going on the Oasis of the Sea or the Symphony of the Sea. Well, any Royal Caribbean Line of ships. Don't give up cruising just change ships. :-)

Thumbs Up 0

Flag

onlysail 6 years ago

Not many docks are built in city centers. By the amount of your moans maybe cruising isnt for you

Thumbs Up 2

Flag

oronsay 6 years ago

The staff were excellent and the food was very good

Thumbs Up 1

Flag

leannap04 6 years ago

That doesn’t sound positive!! Were there any good things besides the negatives?

Thumbs Up 1

Flag

Other reviews of this sailing

Superb Baltic cruise on Celebrity Silhouette

Disappointed