Simply Awful

Item: Celebrity Reflection
Rating: 3.7
Author: festevezk

Celebrity Reflection Cruise Review to Transatlantic

festevezk

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 24

Overall rating:

3.7 out of 5

Verified Review

14 Night Spain Gibraltar & Bermuda (Barcelona To Ft. Lauderdale)

Sail date: October 19, 2023

Ship: Celebrity Reflection

Cabin number: 7260

Traveled as: Couple

Reviewed: 6 months ago

Review summary

Terrible experience with guest services who were not sympathetic to the many issues we brought to their attention, particularly the incessant noise in the cabin. Relocation options were the same or worst. If you go, avoid cabin 1073 at all costs!

Embarkation

3 out of 5

Good

Ship experiences

Food and Dining

5 out of 5

Good

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

No children

Service and Staff

4 out of 5

Overall service was good except that provided by guest services which was terrible.

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5

We used the MoveUp feature and upgraded to cabin 1073, Concierge Class. Worst decision ever. Cabin was so noisy from something loose just above the ceiling that would wake us up with banging and knocking sounds.