Celebrity Millennium Cruise Reviews - Reviews

Just as much fun and interesting as pre pandemic. Crew wore masks, guests didn't when aboard.

Relaxing Alaska cruise, our third. Great weather, nice cabin, good food. Celebrity always delivers!

It was so good we are going back to Alaska to see more of it.

If it wasn’t for the poor weather it would have been great. We’ve been to the ports of call three times. It was amazing to see how they all grew from sleepy little towns to all grown up. Did a little shopping but mostly talked to the natives. Wish we could of gone to Icecy point strait

The cruise overall was really great, despite my review highlighting those things we considered to be areas for improvement. I can't say enough about how great the crew is with service being at the heart of what they do. I loved not having to wear my mask all over the ship and felt safe the whole week. We had one case of COVID and I appreciated the Captain's transparency in communicating with all the guests. He and his officers are really doing a fantastic job in managing the ship and crew! Other things we loved about this cruise were that we were not constantly hounded by the staff like we might have been pre-pandemic. No one trying to upsell our beverage packages, pushing spa services, or quirky photo opportunities at every port and we LOVED it! Please keep this attitude going forward! We didn't feel nickel and dimed around every corner. Other strong positives include the muster process and the ability to use their app for most activities, booking dining & excursions, and as an all-around information center. That being said, it isn't all perfect. You should know the details of your reservation because you will have to ask for everything you have purchased. You might think your reservation includes the details, but you will have to discuss them with guest relations...every time. This includes on-board credit and wifi packages. WiFi was often questionable and, in fact, completely absent in Skagway. They really ought to warn you ahead of time and might even consider giving you a break on pricing based on those knowns. We are elite with Celebrity but didn't realize any benefit of that status.

I am very disappointed in this cruise. I am not speaking of the service, which was very good. I guess part of how I felt had to do with the ship changes. I love Solstice and it was the main reason I booked the cruise. I also have issues with the so-called entertainment. But that is nothing new as I always complain about entertainment and cruise directors. On the plus side is the staff were well-trained and eager to serve. The food service was about as expected with the best dining being in the premium venues.

This cruise was absolutely fantastic. While the itinerary was not the most exciting for Alaska, it was so much fun to see the ports and the natural beauty of Southeast Alaska. The crew was phenomenal, the ship is in excellent condition, and the weather during my sailing was perfect!

We loved it. We had perfect weather. The activities on and off of the ship were great. The scenery in Alaska was breathtaking.

It was fabulous. First time back on a ship due to covid.

Cruising Alaska was a priority for us and the trip didn't disappoint. Celebrity Millenium is a great ship with a top notch crew. I would recommend this trip.

Awesome cruise with the ship less than half full. The staff were very happy to be getting back to normal. Smiles were plentiful and the officers could always be found out and about. The food was great whether it was Luminae or the Oceanview. The Luminae staff were awesome! So were the Martini Bar guys!

Everything about this cruise was heavenly. Celebrity made the return to cruising enjoyable and memorable.

My upcoming Cruise with Celebrity… My upcoming Cruise with Celebrity Cruises on the Millennium from Tokyo to Vancouver was recently cancelled by Celebrity because of the Coronavirus. I have no issue with Celebrities decision to cancel the cruise, safety first, what. My issue is with the extraordinary level of Customer NO Service with regards to communicating and refunding monies to passengers such as I who have paid in full for the Cruise, Hotels and Airfares. As I booked this Cruise in the US but am now in Europe, I am unable to call the US 800 number and if I call the European office I am referred back to the US office. Emails one asks, ahh yes emails. I have received only one email from Celebrity informing me that I would receive a refund for the cruise passage only, back to my credit card after two billing cycles. Any hotels and or airfare cost would only be reimbursed up to a maximum amount of $300 upon submittal of cancelled receipts. As I have expended over $3,000 on non-refundable, non-changeable airfares and hotels associated with this cruise, its safe to say that I am not happy with Celebrity Cruises. To add insult to injury the email stated that I would receive a $300 voucher for a future cruise with Celebrity. I would like to tell them what they can do with there voucher only my complaint might not be posted. To date all of my emails to Celebrity Cruises have gone unanswered and so it's safe to say that I will never book a Cruise with Celebrity again and would advise those who are planning a cruise to avoid Celebrity. They have a reimbursement policy and a customer service department that are non-existent when an issue arises or for a request for a refund is made. PS: This is the first review that I have ever written which should tell you the level of dissatisfaction that I have with Celebrity. PSS: The actual date of this cruise was to be May 10th, 2020 but as this site will not allow future sailing reviews I entered any past date in order to post my complaint. Also, as I will not be taking the cruise my review is based solely upon the company Celebrity Cruises itself and all other associated reviews were a mandatory requirement of this website for which I offer no first hand knowledge.

As above. We were promised a full refund and 50% off next cruise

The Celebrity Millenium is a lovely ship. The staff were faultless. It felt spacious but a large number of passengers had cancelled due to the virus.

Cruise cancelled due to coronavirus but Celebrity made our short time on board totally fabulous. Couldn’t fault the care and attention received in what must have been a pretty tense situation. They tried hard to get us to different ports, but no luck and the captain took the difficult decision to cut the cruise short. We are to receive a full refund and 50% off a future cruise. How’s that for exceptional service?

Overall we had a very enjoyable experience. Good way to get an idea about where or not you would like to go back and spend more time at the different destinations. Not a trip for anyone who has trouble coping with hot weather and humidity, as Hong Kong was the coolest port all the others were very humid and hot even in Winter.

Amazing cruise service was a standout. Loved Halong bay will have to go back there. Really good entertainment.

Overall we had a great time on the cruise, the ship was very clean and looked new. The crew and staff were very friendly, the officers seemed to be everywhere. Except for a couple hiccups with tours, the ports were great as well.

Some ports are not close to attractions although there are many options to get to places at a reasonable price with local drivers.