This Could Happen to You!

Celebrity Millennium Cruise Review to Other (Asia/Africa/Middle East)

Cruises: 7+ cruises
Review: 1
Helpful Votes: 42

Overall rating:

1 out of 5
Celebrity Millennium

16 Night Asia Immersion (Shanghai To Hong Kong)

Sail date: January 26, 2017

Ship: Celebrity Millennium

Cabin type: Balcony

Cabin number: 7028

Traveled as: Couple

Reviewed: 7 years ago

Review summary

I want to let people know about my experience on the Celebrity Millennium.  Because I complained about the horrible internet service and calling my room repeatedly after 9pm, I was (after being refused information about the purpose) summoned to Guest Relations put in a small room, interrogated and recorded on a bodycam.  When I complained to senior officers after I requested a meeting with them, I was basically told that this was fine with Celebrity and that if I complained again I would be sent off the ship so I spent the remainder of the cruise interacting as little as possible with the crew (my husband interacted including ordering my meals) as well as with other passengers.  This was a terribly upsetting experience.  I think a bit like being questioned for a crime I didn’t commit.  I woke several times in the night again upset about this and was uncomfortable just about all the time I was on the ship.  I only really felt safe when I was off the ship and am OK now that I’m home.   I wanted to share this as widely as possible so people know this can happen to them on Celebrity as I would not have cruised with them had I known this could happen. 

*** EDITED 3/29/17 TO REMOVE PERSONAL INFORMATION ***

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
There was rust on our balcony but otherwise our cabin was fine and our cabin steward, Francisco, was great!

Ship tip

If you complain, you could be subjected to an interrogation while being recorded on a bodycam, so if you go on one of their ships, don't complain about anything!

Ports of call

Shanghai, China

5 out of 5

Nagasaki, Japan

5 out of 5

Keelung (Taipei), Taiwan

3 out of 5

Kaoshiung, Taiwan

3 out of 5

Manila, Philippines

1 out of 5

Chan May (Hue), Vietnam

5 out of 5

Ha Long Bay City (Hanoi), Vietnam

5 out of 5

Hong Kong

5 out of 5
Was this review helpful? 42

9 Comments

glomarrone    7 years ago

Oh my! This can't be true! Never heard of something like this happening ever before. Celebrity is an excellent cruise line and highly regarded by experienced and new cruisers alike.

TRAVELINGMAN987    7 years ago

I have been on 80 cruises today internet is available at slower speeds than land base WiFi. (It has always been this way) I have been on many cruise lines and Celebrity does it better than most. My suggestion is stay at home

TERRI1962    7 years ago

This one should of been lost at sea????? Interrogate, body cams , Stop .... 

CroozeHound    7 years ago

This whole situation sounds ridiculous and not very believable. I'll bet they were glad when you vacated the ship. I hope you didn't wreck it for others.

OldHoncho    7 years ago

I would like to hear the other side of the story. I've been on three Celebrity cruises with only good experiences

Foghorn    7 years ago

had to have that Facebook lol

OceanBreezeLid    7 years ago

I feel bad for your husband.

banaford    7 years ago

Am I understanding that because you complained SO MUCH, they threatened to throw you off the ship? And your complaints were because of bad internet? In the middle of the ocean? Did I read that correctly? I have never heard of anyone having this problem.

rogerellenborland    7 years ago

Wow, never heard of anything like that happening before. we have been on 21 cruises.

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