Beautiful scenery on an OLD, boring ship

Celebrity Infinity Cruise Review

Cruises: 7+ cruises
Reviews: 4
Helpful Votes: 28

Overall rating:

2 out of 5
Celebrity Infinity

14 Night Antarctica (Buenos Aires Roundtrip)

Sail date: February 11, 2023

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 8017

Traveled as: Couple

Reviewed: 1 year ago

Review summary

This was our first celebrity cruise and we choose this ship because of the ports of call and length of scenic cruising. The ports of call  were good and we hit every port with mostly good weather. Our scenic cruising was equally as good  with weather and ample time in paradise bay etc.  We were able to sail around Cape horn in gorgeous sunlight.  Falklands islands was beautiful etc.  However for 14 days that left a lot of sea days and finger twirling.  So I'll list the good and the bad and how these things affected my cruise. The ship: Old, old, old.  Looks like it has never been refurbished.  Areas are all boring. Drink Package- We had the classic package.  1. Classic package changed before sailing and had less choices than what was on website. 2.  App inaccurate and bars unable to make drinks because they didn't have liquors, 3. App drink prices wrong and told that drinks not covered on package when attempted to order. 4. No menus at bars and no app menu so unable to order any custom drink. 5. Bartenders would substitute well brands when you asked for a specific brand.  Always. Everytime. if you complained they would pour it out and remake it. 6. Inconsistent even making basic well drinks across all bars 7. Rude bartenders especially if they didn't have something they would brush you off and be dismissive. 8. Cheap wine choices no more then 3 available 9. We talked with some people who had upgraded their drink package and were having the same issues.  They had told us that they wished they hadn't spent the money to upgrade. FOOD - buffet- The buffet was not self serve due to numerous cases of Norovirus on board..  Regardless of covid, supply chain, inflation excuses this was the worse food we encountered on any cruise since the restart.  I support cutting down on food consumption and waste and if this is goal then  if your going to serve 15 items on the buffet make sure they are the best 15 items possible.  However this wasn't the case.  The choices were the same day in and day out.  lowlights: minute size meats cut thin and covered in gravies, no vegetables on buffet except maybe one pot of something, salads, breads, and maybe another station of chinese, stir fry, bulk pasta dish, pizza.  The food was bland, unseasoned and basically unappetizing and went from bad to worse by the end of the 14 days.  I have seen better choices at Golden Corral much less a Celebrity cruise. MDR- okay, slightly better then the buffet, however same issues, hardly any vegetables served with meal, limited choices on menu that include classic items.  Nothing remotely high end, impressive or considered a culinary treat.   Entertainment Very little in way of production shows.  I think 3 over 14 days. The rest of the days are filled with musical sets, groups and the naturalist and cruise director.  Actually, the entertainment relies too much on the cruise director and naturalist speaker. They work them into almost everything, comedy show, etc.  The naturalist was good for port talks but she speaks everyday for hours and it was just relentless and even after the Antarctic she was giving "time filler" talks to absorb time, same with the cruise director we got such information talks such as " covid shut down stories" WGF?  The activities staff consisted of 3 people and the activities was thrilling as a Senior Adult care.  Water colors anyone? Bingo?Trivia, trivia and more trivia.  It was mind numbingly stupid. Service: We were told by several staff that they had just gotten on the ship this sailing, and it was obvious. It was obvious the ship was understaffed as you didn't see any employees outside of food or beverage areas.  With the supposedly "enhanced cleaning" due to the Norovirus onboard, there was nobody cleaning general areas just squirting hand sanitizer in buffet.  So it was obvious when countless guests getting sick daily that gym, stair rails, elevators were never ever seen being cleaned as you see on most ships on a regular sailing.  Some staff were rude and brusque when encountered, mainly at the shore excursion desk. Overall, as a first time celebrity cruise I wasn't impressed. Matter of fact we had another prebooked for December that we are cancelling.  There was nothing elevated, impressive, above and beyond for this line.  It was all so generic and low end for food, drinks and service. if it wasn't for the ports  and the good weather the cruise would have been a waste of time and money , even though it was still way overpriced.   I wouldn't recommend anyone sail on this line and ship and search for better options.

Embarkation

3 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

2 out of 5

Service and Staff

2 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

2 out of 5

Ship tip

Don't do it, especially on this ship

Ports of call

Puerto Madryn, Argentina

1 out of 5

Port Stanley, Falkland Islands

4 out of 5

Buenos Aires, Argentina

2 out of 5

Ushuaia, Tierra Del Fuego, Argentina

3 out of 5

Cruise Cape Horn

3 out of 5

Montevideo, Uruguay

1 out of 5

Cruise Gerlache Strait

3 out of 5

Cruise Paradise Harbor, Antarctica

4 out of 5

Cruise Elephant Island, Shetland Islands

3 out of 5

Cruise Schollart Channel, Antarctica

3 out of 5

Disembarkation

2 out of 5
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4 Comments

Gwbigdog    1 year ago

Oops sorry 😞 thanks

VAcruisemate    1 year ago

I am sorry you didn't enjoy this cruise. I was on the same cruise and absolutely loved it! I realize my priorities were different as the alcohol package is not a focus for me. I admit that some meals weren't five star, but for 14 nights, I enjoyed the variety of options and always found the crew exceptional and willing to offer options when asked. As far as activities, I felt there were abundant choices offering a wide range of interests for the diverse world wide passengers. We all cruise for different reasons, with different expectations and approaches, but this was a bucket list cruise for me and 100% delivered on all aspects.

javawoody    1 year ago

Thanks for the review

AuntPinkie    1 year ago

Appreciate your details. Sorry this cruise didn’t meet your expectations.

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