Celebrity Not Quite Up to Par This Trip

Celebrity Equinox Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 3
Helpful Votes: 71

Overall rating:

3.5 out of 5
Verified Review
Celebrity Equinox

7 Night Western Caribbean (Miami Roundtrip)

Sail date: April 20, 2019

Ship: Celebrity Equinox

Cabin type: Balcony

Cabin number: 9382

Traveled as: Couple

Reviewed: 2 years ago

Review summary

We had made Celebrity our go to cruise, and this was our fifth, with another coming up in July. Really hoping that the summer cruise proves to be better then our most recent one. It was my understanding that the Cabin was on vacation, and there was a sub cabin on board. I am hoping this was the issue. We did not even hear from the Cabin until Tuesday, and never saw him out and about. The shows were good, our dinner crew was very good, but the rest our service was off.

Embarkation

5 out of 5
Excellent. Very fast. Very Friendly.

Ship experiences

Food and Dining

3 out of 5
Dinner in the dining room was good. The buffet was your standard buffet fair as expected, but seating was very hard to come by.

Onboard Activities

3 out of 5

Entertainment

5 out of 5
EXCELLENT!!! We enjoyed them all. Elliot was so good.

Service and Staff

2 out of 5
First time ever to rate a celebrity cruise with poor service, but at best, it was just so, so. Especially disappointing was the pool bar bartenders. not enough of them, very slow, and to top it off, they had quite the attitude. Other indoor bars were under staffed as well.

Ship Quality

3 out of 5
Ship needed some TLC. Our balcony was rusty and several drawers were difficult to open.

Cabin / Stateroom

4 out of 5
Time for an update. For a Concierge Class cabin, I could tell no difference from a regular cabin.

Ship tip

Don't miss the performance of "Topper". It is so entertaining.

Ports of call

Key West, Florida

4 out of 5
Fun. Lots of expensive shopping.

Costa Maya (Mahahual), Mexico

4 out of 5

Cozumel, Mexico

4 out of 5

George Town, Grand Cayman

4 out of 5

Disembarkation

3 out of 5
Just has to be a easier way.
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