In closing, this was our first cruise. Celebrity Cruises' personal were present and extremely attentive during my medical crisis. The emergency room staff were all helpful and their excellent/professional care was greatly appreciated. The ship's crew was in constant communication with my wife during my hospitalization in Lavagna, providing excellent support, as well as facilitating our return to the cruise ship. Upon our re-embarkation, their generosity in providing a room/class upgrade was beyond our expectations. The immediate refund of our missed excursions was generous and greatly appreciated. We both enjoyed the food and beverage service, entertainment, and the ambiance of cruising. This was our first and will not be our last cruise on Celebrity. Thank you to all!
Embarkation
5 out of 5
Quick and easy
Ship experiences
Food and Dining
5 out of 5
Blu was great and The Petite Chef excellent
Onboard Activities
5 out of 5
We enjoyed the pool, entertainment, and Spa. The massage was excellent.
Entertainment
5 out of 5
Really enjoyed them
Service and Staff
5 out of 5
Excellent service in all restaurants, especially liked Amir at Blu
Ship Quality
4 out of 5
Cabin / Stateroom
4 out of 5
This cabin (8128) may need some refurbishing. When we were generously upgraded to 1140, the balcony was wonderful and greatly appreciated.
Ship tip
If one can afford the upgrade travel in Aqua Class.
We used United Cruises for this excursion and at Pisa we were left to figure it out on our own with no assistance. In Florence, the guide was self-absorbed, her greatest fan, and troubled. I would not recommend this tour!
I had a medical emergency and had to disembark from the cruise. All staff were extremely helpful and accommodating. Celebrity Cruises generously refunded all prepaid excursion fees!
Hospitalized in Lavagna Hospital. I purchased a United Cruises tour. They refused to refund my excursion even though and "Excursion Protection Plan" was purchased and not initially acknowledged (will follow-up their denial email with a call when they open today). They currently are not as generous as Celebrity Cruise line.
Re-embarked onto cruise ship after being discharged and cleared to return to cruise by the physician at Lavagna Hospital. Celebrity Cruise Line was extremely generous by upgrading my wife and me to Aqua Class, Deck 11, Stern Centered Suite. Thank you Celebrity Cruises and an A+ to all your staff for their care, thoughtfulness, and generosity!!!
On morning and afternoon United Cruises excursions, we enjoyed the tours and the guides were interesting. The excursion "Dubrovnik All in One" was interesting and well planned, but a bit too crowned. Audio and earbuds would have helped a lot. We especially enjoyed "Outside City Walls Game of Thrones Driving Tour". The guide was informative , helpful with taking pictures, and had a great sense of humor.
Split was wonderful. The United Cruises excursion did offer audio and earbuds for the "Bus" portion of the tour. However, audio was not available for the "Diocletian Palace" portion of the tour and one could not hear the guide speaking (approximately 30-40 tour participants or a bus full). It was very disappointing to not hear 90% of the commentary, despite efforts to get as close as possible to the guide. Wasting one's money on this tour is not recommended.
Thank you for your details about your entire experience. So wonderful to know you were cared for well and that Celebrity made your medical challenge more comfortable by upgrading your cabin as well as other arrangements. Hope you have recovered fully.
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