Customer Service Nightmare Mars Week of Vacation Bliss

Carnival Splendor Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Review: 1
Helpful Votes: 6

Overall Rating:

4 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: December 27, 2015
Ship: Carnival Splendor
Cabin Type: Balcony
Cabin Number: 1071
Traveled As: Singles/Friends
Reviewed: 2 years ago

I love cruising and enjoy Carnival, so they were my 1st choice to bring in the New Year. The itinerary was good, a stop in Grand Cayman, instead of Costa Maya, would have been a better choice, since there was very little to see or do in the latter. Food, housekeeping, waitstaff, and the Spa techs were all outstanding. My issues began w/the initial check-in. 40 minutes for security, another 15 for passport review and then over an hour to get to the actual check-in counter. This is unacceptable!!! We stood like cattle w/o benefit of even a cup of water. This process should be streamlined, if you did online c/i, have your docs in order, you should be allowed to board from security. I u/s Carnival now wants to charge people to expedite the process, but since everyone on this fully booked cruise already paid a premium in excess of 30%, this was just poor service. It along w/the lack of staff made this an unforgettable start to the cruise. Additionally, forcing people to pay a mandatory tip for a drink, coke or lukewarm coffee was insane. I had no problem w/tips for waiters, stewards & such, but I don't tip folks in Starbucks. 50 cent tip for a glass of soda is outrageous and this process needs to be ended immediately. The rest of my trip, especially ziplining in Honduras was outstanding!

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5
Rommel and his team ain the dining room, along w/our Steward Paquitoand his team were fantastic!

Ship Quality

5 out of 5

Cabin / Stateroom

Loved my room, unobstructed views, great noise insulation and we were usually portside which was great

Ship Tip

on fully booked cruises, all hands need to be on deck!

5 out of 5
5 out of 5
5 out of 5
5 out of 5
South Shore Ziplining made my day!! Highlight of the entire cruise for me!! Panning a family reunion during Christmas on the Vista b/c of this location
3 out of 5
Either develop this location or discontinue it.
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