Never again

Carnival Magic Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 23

Overall rating:

3.2 out of 5
Verified Review
Carnival Magic

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: March 17, 2018

Ship: Carnival Magic

Cabin type: Inside

Cabin number: 6374

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Given how our trip started we were able to have an awesome cruise, but really because it is what you make of it, you can put things aside in order to enjoy and we did just that, but very very disappointed in the parts we couldnt control like the cleanliness of our room, service in dining room. Pay a lot of money and expect at bare minimum to start out with a clean room and to always have great service; not the case this time.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5
Left main dining twice because of poor service

Onboard Activities

4 out of 5
Fitness ctr and spa very nice

Entertainment

2 out of 5
Live entertainment really poor. Did enjoy outdoor movies which is not entertainment I expect as the highlight of entertainment on a cruise ship

Children's Programs

Didnt use this

Service and Staff

3 out of 5
Alexandru our waiter was great, remembered our names, wine choices etc; however the staff helping him lacked the same. Had to repeatedly ask for butter, our refills, coffee. One night ledt because of that and another night we were seated in different section and watched people seated after us not only get waited on, but eat their entire meal while we were waiting on our main course! I guess since they messed up our drink order and appetizers they couldnt recover...we left

Ship Quality

3 out of 5
Seemed like they had a hard time keeping buffets clean and tidy, running out of cups, sometimes plates.

Cabin / Stateroom

1 out of 5
When we got to our room for the evening, my daughter went int9 bathro9m and there was a contact lens stuck to the sink from previous guest. There was a dirty sock laying on floor and a hair ball and could clearly tell floor hadnt been vacuumed. The phone and counter top were sticky and the bed ruffle tha5 covers the frame was almost completely split in half. Stood in line at customer service for almost an hour and they were going to give us a different room and then the girl realized we had two rooms and talked to another co worker and all of a sudden said we dont have any rooms available, we will send mgr u0 to room and I told her we weren’t truing to change both rooms just wanted a clean room. She said they would come in 30minutes. I said i was willing to pay for an upgrade or take a room on lower level as long as was clean and same response; went back to room and no one ever showed until late next morning to do a “deep cleaning” to,d the supervisor that should have been done before we even got to room! They send they would send a surprise to our room to make up for it and later sent a plate of chocolate covered strawberries that looked so pathetic we put them in hall to be taken away. What a major disappointment. I took my daughters on a girls trip 10 years ago on Carnival and we loved it. Finally saved enough money to do it again with the addition of a couple of grandkids this time and WOW how Carnival has changed and not for the good. It really was a bad start and appropriate actions were not taken quick enough! Basic customer service lacking including in dining room. Sadly I have pictures, but not available to me at time of review. They had the documentation from customer service of issues with room. Also had lights that needed replaced that were not done before we came in room and a plug didn’t work. They changed the bulbs, did not fix plug.

Ship tip

Dont bother; spend a little more money and go on different cruiseline!

Ports of call

Cozumel, Mexico

5 out of 5
We did excursion outside of Carnival excursion and was awesome! Dont feel lime you only can do Carnival excursion; plenty of safe companies that are cheaper and can wheel and deal with at port.

Belize City, Belize

1 out of 5
There was a level 5 warning about Belize when we got there, meaning high risk security, so only 1 daughter and granddaughter went to port and said it was filthy and on excursion touring town local were yelling aggressively about Americans and several times ran up to vehicle and Carnival workers had to shoo them away. Worker in spa told my other daughter that its a very unsafe port and no one understands why they dont sto0 going there, that the employees were not allowed putside the shopping area!

Mahogany Bay, Roatan, Bay Islands, Honduras

5 out of 5
Did an excursion found online to Little French Key and it was the highlight of our trip. All day on private island with animal rescue where you ciuld pay addtl $50 to hold a jaquar! 2 drinks, lunch included as well as paddle boards, kayaking etc. Awesome day that beat anything we found offered through Carnival

Costa Maya (Mahahual), Mexico

5 out of 5
Did catamaran/snorkeling through Carnival that was awesome. We picked it because there was a limit for amount of people who could go and so allowed us to have smaller more intimate group. The crew was great!

Disembarkation

5 out of 5
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