Breath-taking scenery, “ok” service

Item: Carnival Legend
Rating: 3.1
Author: kay1107

Carnival Legend Cruise Review to Alaska

kay1107

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 6

Overall rating:

3.1 out of 5

Alaska

Sail date: July 24, 2018

Ship: Carnival Legend

Cabin type: Balcony

Cabin number: 5781

Traveled as: Couple

Reviewed: 6 years ago

Review summary

We were celebrating our 25th wedding anniversary and I truly felt like it was marred by the poor dining room experience. This is my 3rd Carnival cruise and the dinner usually is a highlight of the day and is the bulk of where our tips are automatically generated to. None of our servers knew the dance so the long “entertainment” break was more of an annoyance. By far, the dining room service was the worst I’d ever experienced on a Carnival cruise. Sorry, just being honest.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

Onboard Activities

2 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5

Room service from Putu was excellent. He greeted us by name everyday and offered to get us anything we needed. Dining room service, not so good. One night we waited 25 minutes and never got even so much as a server to offer drinks. We were hungry so we left. The two nights prior, our waiters were mundane, not at all friendly, and only took our order then never came back.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ship tip

Bring dramamine

Thumbs up

Ports of call

Seattle, Washington

1 out of 5

No excursion, just walked all around. Visited the space needle and Pike place market. Dirty!

Thumbs Up 1

Skagway, Alaska

5 out of 5

Juneau, Alaska

3 out of 5

Ketchikan, Alaska

5 out of 5

Victoria, British Columbia

2 out of 5

Not enough time to truly see anything

Thumbs Up 2

Disembarkation

3 out of 5

6 Comments

ZMaN369 6 years ago

We found the service on the Legend to be exceptional both times we sailed on on board. I am sorry that it wasn't the experience you wanted. Carnival pride in their customer service.

Thumbs Up 1

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luvdiving2003 6 years ago

Was on Legend end of June. I honestly experienced the opposite. I found thwyxwere all into their song and dance 💃! Can't say for the whole dining room but our area was very well taken care of ao much to the fact we tipped eaxh waiter (3) $20 each nightly! There were shocked! I wouldn't have waited 25 mins. After 15 i would have requested a head waiter or supervisor.

Thumbs Up 1

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Kristinchelle 6 years ago

The Valor waitstaff was like that a few cruises back. Turned out they had one HUGE table who put the entire dinner service behind for the rest of their tables. I get that things happen but it’s frustrating when you’re the one just sitting there waiting to get even just water or bread, much less place a dinner order. They apologized profusely but it did put a damper on the cruise.

Thumbs Up 0

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georgiB 6 years ago

I got off of the Legend on July 24 of this year and I have to say I had the best head waiter and his team, excellent service good food. I can’t say enough good things about them. I am so sorry that you didn’t have a good experience.

Thumbs Up 1

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Summerholiday 6 years ago

Have been on the Legend a few times have been very happy with the service and food in the MDR .. thats why you have team Leaders, and Matrde for any issues why let it spoil your vacation when it could of been handled ...

Thumbs Up 1

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SammyAddison 6 years ago

Cool

Thumbs Up 0

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