beautiful Alaska views

Item: Carnival Legend
Rating: 2
Author: fayfguan

Carnival Legend Cruise Review to Alaska - Inside Passage

fayfguan

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 20

Overall rating:

2 out of 5

Verified Review

7 Night Alaska With Glacier Bay (Seattle Roundtrip)

Sail date: May 23, 2017

Ship: Carnival Legend

Cabin type: Oceanview

Cabin number: 1112

Traveled as: Large Group

Reviewed: 7 years ago

Review summary

The customer services was very friendly. The food was just okay, needs some improvements. My complain was that the one of the wheels on our luggage was broken when it was delivered to us to our room and we complained to the customer service desk. She was nice and seem like she wanted to help. She checked the luggage and stated that since it's one of the outside wheels, we can still roll it back to California and have it fix, then sent them the bill. I don't even know how to go about having it fix, nor if it's worth it. Also they broke the built-in lock on my mom's luggage but I didn't make a fuss because they probably not going to offer anything anyway. That left a bad feeling for us through out our trip and we had a hard time bring our 3-wheeled luggage home. We are just going to throw our luggage away. I usually book our cruises with Carnival but I think we will consider other cruise lines from now on.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Great views, we had a window cabin

Ship tip

Be prepare to eat a lot

Thumbs up

Ports of call

Seattle, Washington

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Ketchikan, Alaska

5 out of 5

Victoria, British Columbia

1 out of 5

11 Comments

glomarrone 7 years ago

Sorry to read about the broken luggage lock and wheel. These things happen. At least the cruise line offered you reimbursement.

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cruiseplanner1 7 years ago

One of our wheels was broken off by the airlines last month. On our day of sightseeing in Seattle we bought a new one and my husband rolled it all over Seattle without complaining before we took the light rail back to hotel at airport that evening . We just left the old luggage at the hotel before boarding the ship. The airport does not pay for broken wheels so it was very nice of Carnival to offer to pay for it.

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crusin4gramma 7 years ago

I agree with everyone here, airlines damage luggage-it happens! Maybe you should stick to driving everywhere from now on, then you could carry your own luggage everywhere. Carnival offered to repair it just like every other cruise line would do. seems like the cruise line was not the problem!

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mare2657 7 years ago

why on earth would this situation leave a bad feeling? cripe.

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jeremyap 7 years ago

"Not going to offer anything anyway"? Sounds like they did make an offer to fix the problem but you're choosing not to live up to your end of the deal. Since they offered to pay for the repair, what makes you think that they would make the same offer to fix the broken lock? Do you know what a search engine is? Google? There is this crazy place called the Internet where you can type stuff into a box and quickly find anything that you want and very close to you. It's wild!!

Thumbs Up 2

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cece1951 7 years ago

Next time just bring carry on and a back pack. I got sick of lost or damaged bags.

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Aintnostopping 7 years ago

Carnival delivered one piece of my luggage damaged and told me to find a comparable piece at one of the ports and they would reimburse me and they did.

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dg9988 7 years ago

Another cruise line for a broken wheel...priceless

Thumbs Up 5

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mason2x 7 years ago

Did you buy the travel insurance?

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willwork4cruz 7 years ago

Did you expect them to fix it on the ship? I doubt they have a luggage wheel repair shop. Sounds like they were fair in their offer. If that is the only issue you had on your trip, you are very lucky.

Thumbs Up 5

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jenny072 7 years ago

accidents do happen.and they offered to pay for it to get fixed.and just wondering how old is it?and to get it fixed I would call company that makes it and they can direct you farther.

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