What a Fiasco!

Carnival Legend Cruise Review to Alaska - Inside Passage

springtimeinves

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 55

Overall rating:

2 out of 5

Verified Review

7 Night Alaska Tracy Arm Fjord (Seattle Roundtrip)

Sail date: June 14, 2016

Ship: Carnival Legend

Cabin type: Balcony

Cabin number: 4210

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

It was beautiful!

The glaciers, the wildlife, and the weather could not have been better.

BUT...I spent a total of about 8 hours on 6 days in "Guest Services" and talking to the Spa manager trying to straighten out my "Sign and Sail" account. On board they don't want you to use cash so you use this account. I really wanted to do some shopping on board, get a massage, and purchase some art but every time I used my card, a whole bunch of charges would show up that didn't belong to me. I pre-paid for my husband to get a facial and shave for fathers day. They charged me a total of five times for the one service. I bought one fun book and was charged for three. I was charged for 6 drinks that I didn't order that totaled over $58.00. I bought the $400.00 "CHEERS" drink package and my husband, who is a recovering alcoholic, was told he had to purchase the alcohol package too. So $800.00 total. My husband was mortified!!!!! The last port we didn't even get off the ship in fear we would be spending the last morning in Guest services correcting our bill. Did I have a good time...NOT AT ALL. Bad taste in my mouth BIG TIME! All they could do is apologize and were in awe how my bill got so screwed up!

THE STAFF IS AMAZING! They always called me by name and acknowledged all of us. I was with a group of six. I will say that none of the others had the issues with their "Sing and Sail" account.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Kadek and Putu were absolutely amazing!!!!! Our room was serviced no less than three times a day! The room freshener did not help my sea sickness so they stopped using it and remembered not to use it.

Ship tip

The laundry room has an ironing board and it is usually empty. Wait until the last day to shop on board because the sale is amazing. Be sure to attend the art auction if you are the least bit interested in art. Buy the "Fun Book", it is well worth it. Some of the excursions are long and drawn out

Thumbs up

Ports of call

Seattle, Washington

5 out of 5

Cruise Tracy Arm Fjord, Alaska

5 out of 5

Skagway, Alaska

3 out of 5

Juneau, Alaska

5 out of 5

Be sure to do the Mendenhall Glacier tour! I was 10 feet from a bear.

Thumbs Up 5

Ketchikan, Alaska

5 out of 5

6 Comments

ytsox 8 years ago

Would wonder why you would need to buy Cheers for both of you when only one of you drinks , I know that you need to buy for everyone in Cabin but if you didn't buy the package, It would be difficult to drink that much to make it worth your while especially with a recovering alcoholic.

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Bownut 8 years ago

Maybe you need to lay off the cheers package.

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DFromATX 8 years ago

I find it a little... Curious that you would drink enough to buy the cheers package while your husband is a recovering alcoholic. Seeing you drink must be hard for him. :(

Thumbs Up 10

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batch123 8 years ago

Everyone in the cabin 21 and up must also purchase the cheers package. That is made very clear. So that charge would be correct.

Thumbs Up 5

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psychrn1 8 years ago

It makes it clear on their website that you have to purchase the cheers package for everyone in the cabin. It pays to research things prior to your trip or at least prior to purchasing extras. The 8 hours in guest services seems a little exaggerated. There are many times that there is no line.

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TNTGreen 8 years ago

A bit confused if you had the cheers package why would their be a separate charge for $58 worth of drinks?

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