First time cruise.

Very quick, and courteous.

The main dining room, our head waiter was excellent in the performance of his duties, as well as being a most amicable person! Outstanding job! His staff were very prompt and friendly. Somporn, went above and beyond to make this an unforgettable experience. The Taco bar was outstanding! Really enjoyed it.

It was a beautiful, elegant setting. I enjoyed this so very much!

Great performances!

Everyone done an outstanding job with the exception of guest services. I must give an excellent rating due to the outstanding service from everyone else. Guest services left much to be desired. For 3 days straight, I had a very hard time dealing with them to get help with my luggage for the time of departure from the ship.

Absolutely fantastic! Wonderful design and maintained exceptionally well.

No complaints at all. Everything was just as I expected and more!

3 days prior to disembarkation, I went to guest services inquire about disembarkation due to catching a train. I was told to have my luggage in the Encore Room for 6:30 am. I informed them then, that I could not handle my luggage alone due to my disabilities. They informed me that if I wanted to be guaranteed to get off in time to catch my train, this is what I needed to do. So thinking that if I spoke with someone else to try to get help with my luggage, I made two more trips, the following 2 days, to see if anyone else would try to help me with this problem. All to no avail. On the morning of disembarkation, I had help from someone else, other than staff, to get my luggage to the Encore Room. At the point that we lined up to go off the ship, every cruise line employee that I met up with, I asked for assistance, and without exception, was told a resounding, no. I even got to a point that 2 gentleman who had luggage carts, who were just standing there, told me the exact same. A resounding no. I finally got off the ship into the building, after almost passing out twice. There was a lady standing there that was an employee of the cruise line. I asked her to PLEASE help me, that I was about to pass out. She said, Ma'am all I can do is to tell you to go to the elevators down this hallway, and not the escalators. At the elevator, I asked again, for help. And again was told, no. I got off the elevators, went through customs, still pleading for help, and was told again to follow the hall down to where the taxi's would be waiting. I was ever so glad to finally get a taxi, and get away from this horrible treatment. For such a wonderful trip, to such beautiful places, with so many wonderful people that made this trip memorable for me, to be treated like this at the very end, left a very sour taste for me. I would ask that you PLEASE, remind guest services that some of us do in fact, need help when we ask. Upon calling to complain, I was told it was MY fault that this had occurred. That I should have made arrangements for this BEFORE the cruise. This being my first cruise, I was not made aware that this was something that I needed to do. Communication on the cruise lines part, would have been so nice. If I had not booked 2 other cruises already, I am not sure I would do another one without my husband to take care of me. I would say that this cruise, for all it's wonderment, and for the ship's attending staff, who done such an outstanding job, that an incident like this to overshadow such superb treatment, is a travesty I hope is never repeated. Guest services needs much work.