Caribbean Princess Cruise Reviews - Reviews

Ship was spacious...loved the selection of pool choices...

Was very disappointed with our Sept 2018 cruise on the Caribbean Princess. Having cruised multiple times on other lines, we thought we were upgrading with Princess. Boy were we wrong! The boat itself is outdated and shows signs of wear. We booked a suite and there were loose and missing tiles on the bathroom floor. The railings on the balcony were rusted and decaying. The food was terrible. As a vegetarian, I was very limited in options on the buffet and the salad bar was minimal at best. The quality of the food was very low with most items being fried or soaked in sauces. On Friday I made a salad, when I got back to my table I found a fly in the lettuce. I gave the plate to my waiter who apologized and took it away. We tried the Salty Dog Burger Joint and were equally disappointed. The 'veggie burger' was inedible and my fiance didn't eat his cheeseburger either. The ice cream shop was not good. The soft serve tasted like ice and chemicals. We had a few issues while on board that were not handled by customer service. On both Thursday and Friday mornings at approximately 8:15 am we were awoken by the banging of a hammer on pipes. The first day I let it go figuring it was something critical. On the second day when it happened again at 8:15 am, I called the front desk who sent someone to our cabin 30 minutes later. The banging was still going on and the gentleman just said "maintenance didn't tell us they were working". Ok.... but I didn't spend 3k on a suite to be woken up at 8:15 am by banging hammers. On Thursday afternoon, while in our cabin, we suddenly noticed the smell of sewage coming through our ac vent into the room. We called the front desk who said they would send someone to check it out. An hour later, nobody had come to our room, so I went in person the front desk. I was informed that they were working on the issue. I was upset that nobody had bothered to call my room and let us know that, instead we waited for an hour for someone to come up. On Friday, our room attendant had not come to clean our room by the afternoon despite the fact that we had gone to breakfast and then later the pool. We needed new towels to shower, so I called housekeeping and paged our attendant. She never responded. Since returning from our cruise, I filled out the customer survey sent directly from Princess, listing all the issues we had on board and asking to be contacted by customer service. When nobody got back to me, I called customer service directly who told me that I had to send an email to Post Cruise Customer Service which I promptly did. It has been 2 weeks and still nobody has called. Either they just don't care or they must be backlogged with all customers complaining about equally poor experiences!

We will be cruising on the Caribbean Princess for a 3rd time next year. Our favorite ship!! Clean, fabulous crew, great food, etc. Wish she was still cruising out of Houston, though.

The Medallion, Medallionnet internet, and the new on demand TV are great!

Avery enjoyable vacation. You're taking a chance of hurricanes this time of the year, but you also miss the big tourist season. We lucked out.

The score of 3.8 seems a little high. If this was our first cruise, we probably would not go on another one. We met some great people and our evening dining was the highlights of our trip.

We were disappointed we did not get to stop at Princess Cays; however, we understood the reason and appreciated the care for our safety in a growing storm. There were three generations of us on this ship. We all found something to do. The Princess Theater shows were world class. I was able to take my 10 year old granddaughter and introduce her to quality live shows. She loved the magician, Trigg, the costumes and the songs. Thank you for making this a wonderful vacation.

The service was absolutely horrendous from day 1 to 7. Unfriendly, rude and inconsiderate staff on the entire ship. From stateroom attendants to waiters and casino dealers. The only nice crewmembers can be found in the shops (probably because they earn commission and i spent close to $1,000. The food was terrible. Often cold, undercooked or old and seemed like it was sitting for days. Very limited selection in the maketplace buffet as they only seemed to offer a selection of bread (which was stale) and pre made sandwiches which we didnt care for when looking for a lunch or dinner option. Wait staff here was extremely rude as well and witnessed a waiter pick up a cube of cheese that fell onto the counter and placed it back on top of the platter for consumption. Had such a terrible experience from beginning to end that by the time we had enough on day 4/5 we wanted to disembark in st maarten to salvage the last few days of vaca and possibly book another cruise but all the flights home were full. After this experience i highly recommend sailing on a different cruiseline as this was the worst experience i have ever had.

Our trip on the CB August 25th was outstanding! Would sail her again. Only port we did not like was Belize. Too crowded. Next time we will stay on the ship.

The guests on the ship was a much older crowd and didn’t partake in a lot of the onboard activities. I was surprised that many of the shows and entertainment had empty seats. The staff was great...very friendly and accommodating. The Captain was very visible all through the voyage. Food and choices were okay but I thought the food on NCL was better. Sanctuary is an expensive adults only get away compared to Vibe on NCL.

It was ok. Not anything to write home about, but adequate.

Disembarkation was a little poor, but it was raining at Everglades Port. Not Princesses fault lol. This was our first cruise and won't be our last, we enjoyed the whole experience from the beginning to end.

Enjoyed the Caribbean Princess. The ship was clean and had wonderful staff! I especially enjoyed the band entertainment on evenings in the Explorer’s lounge and of course dinner in the Island dining room!

Did this Cruise ship back in August great for school Cruise out of Fort Lauderdale 7-Day Western Caribbean it was clean weather was perfect all the ports for fantastic going back on it July 20th

This was my first cruise (7 days, 3 Caribbean ports) so I wasn’t sure how I would like it, but I was blown away! Loved every second. Caribbean Princess was outstanding. The ship has recently undergone major renovations which show up in a good way in terms of modernization of facilities. Meals were great including the buffet (good variety and consistency). I went to one specialty dining restaurant (Crown Grill) where I had the surf and turf. The steak and lobster both cooked to perfection; however, they were out of the one wine I really wanted- but whatever, there’s always more wine! The bars were all good with friendly staff. I never went to Club Fusion because it was always oddly empty and some events cancelled. Otherwise there were good events to hang out at while at sea. Not so much a family cruise ship because there’s less stuff for kids to do (e.g. no water slides or other things you might find on a Carnival ship). My group (mid-20s in age) was definitely some of the younger people on the boat and we liked going to Skywalkers at night (not the best club in the world but it was fine). People were into dressing up for the formal nights; I didn’t notice anyone out of the dress code at dinner. The table games at the casino were fun, but some of dealers made mistakes (that worked out in my favor). Overall, the crew and staff were accommodating making this an easy relaxing cruise. I’d highly recommend this ship.

Don’t know IF we would ever go on another Princess Cruise or not, my Mother was Extremely Disappointed and I wasn’t exactly pleased myself

Great food. Beautiful ship. Shows were amazing. Ports were nice. Loved our balcony room. Enjoyed the private table dining option on some nights. Very relaxing trip in all.

The quality of service has declined significantly since we last cruised with Princess about 5 years ago, so that was disappointing. Food and shows were pretty good.

Not very happy. Food was so so. Had better on other cruises. I lost 6lbs. I had wire in my salad. Told waiter. I asked numerous times to borrow a cork screw, never received.. The electric outlet could not hold a charge. I will not be back on this line.. Did not like going to such poor ports With trafficking and people begging for $$. We have enough in USA. Ty

First time on Princess Cruise. I've been on 3 other cruise line and the best one so far is Royal Caribbean. Royal has the best entertainment and food. I like the fact that I can schedule the entertainment ahead of time. You cannot reserve seats but at least I know I can see the show at the time I reserved. Caribbean Princess was okay. Talking to other people on the ship, they were not impressed with the food. And other family said they didn't think there was enough activities for their kids. Excursions were good. I booked all of them ahead of time. The only one I was disappointed in was the Tulum excursion at Cozumel. It was not worth the money.