Disappointed with Princess Caribbean
Caribbean Princess Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: September 01, 2018
Ship: Caribbean Princess
Cabin type: Suite
Cabin number: D215
Traveled as: Couple
Reviewed: 6 years ago
Review summary
Was very disappointed with our Sept 2018 cruise on the Caribbean Princess. Having cruised multiple times on other lines, we thought we were upgrading with Princess. Boy were we wrong! The boat itself is outdated and shows signs of wear. We booked a suite and there were loose and missing tiles on the bathroom floor. The railings on the balcony were rusted and decaying. The food was terrible. As a vegetarian, I was very limited in options on the buffet and the salad bar was minimal at best. The quality of the food was very low with most items being fried or soaked in sauces. On Friday I made a salad, when I got back to my table I found a fly in the lettuce. I gave the plate to my waiter who apologized and took it away. We tried the Salty Dog Burger Joint and were equally disappointed. The 'veggie burger' was inedible and my fiance didn't eat his cheeseburger either. The ice cream shop was not good. The soft serve tasted like ice and chemicals. We had a few issues while on board that were not handled by customer service. On both Thursday and Friday mornings at approximately 8:15 am we were awoken by the banging of a hammer on pipes. The first day I let it go figuring it was something critical. On the second day when it happened again at 8:15 am, I called the front desk who sent someone to our cabin 30 minutes later. The banging was still going on and the gentleman just said "maintenance didn't tell us they were working". Ok.... but I didn't spend 3k on a suite to be woken up at 8:15 am by banging hammers. On Thursday afternoon, while in our cabin, we suddenly noticed the smell of sewage coming through our ac vent into the room. We called the front desk who said they would send someone to check it out. An hour later, nobody had come to our room, so I went in person the front desk. I was informed that they were working on the issue. I was upset that nobody had bothered to call my room and let us know that, instead we waited for an hour for someone to come up. On Friday, our room attendant had not come to clean our room by the afternoon despite the fact that we had gone to breakfast and then later the pool. We needed new towels to shower, so I called housekeeping and paged our attendant. She never responded. Since returning from our cruise, I filled out the customer survey sent directly from Princess, listing all the issues we had on board and asking to be contacted by customer service. When nobody got back to me, I called customer service directly who told me that I had to send an email to Post Cruise Customer Service which I promptly did. It has been 2 weeks and still nobody has called. Either they just don't care or they must be backlogged with all customers complaining about equally poor experiences!Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Would not recommend Princess Cruises, the boat is older and decor is outdated. The food was terrible and the customer service was very poor. I have contacted customer service twice since my return and have yet to hear back from anyone which means either, 1- they dont care or 2- they are so busy handling complaints from all passengers.
Ports of call
Ft. Lauderdale (Port Everglades), Florida
Princess Cays (Cruise Line Private Island) Did not visit port
Disembarkation
14 Comments
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