Brilliance of the Seas Cruise Reviews - Reviews

Selected this cruise because of the itinerary and price. I guess I should have managed my expectations. The cruise was fine, but lots of little issues that took away from the experience. Food in the main dining room was ok, but nothing special. Entertainment (both production shows and musical groups) were disappointing, with the exception of a very talented piano and violin duo. I find myself going back to my cabin each night after dinner due to a lack of interesting activities/shows/musical performances. Also, didn't care for the dynamic pricing for drink packages, dining, etc. I'd prefer there was a set price. Also disappointed by the need to pay for text functionality with other guests through the app; this has been provided for free on other lines. The cost was minimal , $2 per day per person, but it felt kind of petty to have to pay to keep in contact with my teenager. I know I'm focused on the negative, so I also want to discuss the positive. The staff, particularly the dining staff, were outstanding. Everyone worked hard to make sure guests had the best possible experience and went out of their way to provide outstanding service. The cabin and the ship was generally very clean at all times. The itinerary was also excellent and had a great variety of ports of call.

Average cruise. Did not like that I could not add an alcohol package without also adding an alcohol package for my husband who doesn't drink. Suite Concierge Lounge was awesome. The best thing about the cruise and the lovely people we met in the Lounge each night.

Customer Service was great and food an staff were amazing. it was confusing having Mexico time and ship time which were different. Tampa port was not fun bothleaving and arriving back. Very disorganized and there were only 2 customs officers checking in 1000's of passengers returing.

We had a good time being away from the hustle and bustle of life but there was very little to do on the ship and Royal Caribbean cancelled our first excursion due to a cultural event at the ruins. I feel like the cruise line should have known about that and should have simply left it off of their available excursions. I didn’t even know it was cancelled till I went to get cash from guest services for the excursion.

Unless you enjoy noisy college kids don’t go in March due to spring break. They took over the ship. Smoking now available in casino and it spills out into the lounges. Nasty. Staff was too notch in all areas. Food not great except in specialty restaurants.

Trip was pleasant despite it being Spring Break and crowded with kids.

Nice to be back cruising. Protocols and measures that were in place made us feel safe.

First cruise since the before times. The Captain's welcome reception and the farewell party have been cut, and the cruise director was largely absent, but when we saw him, looked disheveled and unkempt. Wait staff and cabin attendants were top notch, and cruise port at Costa Maya was a themed delight.

Great cruise. It’s an older ship but nice. There were only 1300 passengers out of a possible 2100 - so nothing was crowded.

Overall, not one of the better cruises we have taken due to spring break. Will never book a short cruise again in March going forward unless it is one that is 7 nights or longer.

Was just using up FCC from a deposit from a 10 Day Greek Island cruise in Jul 2020. Was looking forward to seeing Coco Cay since its update. I got sick the third day and was confined to my cabin for two days. No Coco Cay for me and no more shows. But a nice ship. The selection on the Television was not very good. I've been on ships where the movie in the theater was also on TV.

Nothing makes you feel more pampered than cruising on Royal Caribbean !! The customer service is phenomenal!

Good cruise and easy for us since we live in Tampa area.

Been on +/- 12 RCCL cruises or owned by RCCL …. NEVER had issues with RCCL until this cruise…. canceled our cruise booked in June 2022… will find another cruise line!

It was the little things that RC missed because overall we had a nice time. I bought a balcony room for my daughter, son in law and grandson. Their issue was that the 3rd bed pulled out over their bed not the sofa as seen in videos. As a result, we had our grand son stay in our suite. I also asked for a room fan to be told that had none available. X number of fans should have been put aside for suite owners and if not needed then made available to others. Also, because of my daughter’s problem with her room, we asked for a change or upgrade I was willing to pay for only to be told none were available on a cruise that was 60% filled-really.

The entire cruise was very enjoyable. Service was great and we never felt like it took too long to be helped. We enjoyed our main dining experience and liked how the servers took the time to make us feel like they cared about us and got to know what we did and didn't like. John and Roma were our main dining servers and they were both excellent and very attentative. Jude from the Casino Bar was awesome and remembered our names and drinks after the first night. He made the best expresso martini's. Suzie from the outdooor main pool bar was exceptional. She always greeted us with a smile and really showed how much she loves working on the ship.

We love Royal Caribbean cruises and live in Florida so it's easy to take advantage of all the cruise ports in FL.

Very relaxing cruise. We did the Royal Excursion in Costa Maya and we really enjoyed it! The ship is old but you can still see its beauty. I wish they add more shows.

The Brilliance is not the best ship but to leave out of Tampa it's going to be a smaller older ship regardless of the cruise line you choose. They have to cruise under the Skyway Bridge so it's not going to be a big ship. It pretty much offers the same as other ships but they all have their own decor. The ship was to sail to Cozumel but Luckily it changed to Costa Maya! First time to Costa Mya and we loved it! Walking to our shuttle for our excursion we saw that the port itself has many shops, places to eat and drink, as well as a large pool with a swim up bar! Our agent, Akasha, communicated with us all the way up to the cruise about our payments, and any changes or documentation we may need. She has booked several of our cruises and we truly trust what she does for us! 5 Star Agent!

A much needed vacation after our 2021 cancellations. This is the most relaxed I have felt after a cruise.