Brilliance of the Seas Cruise Review to Europe - Western Europe

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
17

3 out of 5

Room for Improvement

Sail Date: May 19, 2008

Reviewed: 8 years ago

Traveled As: Singles/Friends

Room Type: Oceanview

The ship was very nice, but the customer service level on this cruise wasn't up to the normal standard. The cruise director staff in charge of the activities weren't as outgoing and active as previous cruises. The cruise director was good, but several of his staff didn't seem to enjoy their job and appeared uneasy in front of a crowd. A spa employee was very pushy in trying to sell some products. When I told her I wasn't interested she replied "I'm not going to discuss it with you anymore. I am very disappointed."(this was said with an attitide). This is my fifth cruise with Royal Caribbean, and I was the one who was disappointed. When I mentioned my concerns to Guest Relations they informed me that several of the staff did not have the opportunity to be trained, as they boarded the ship in Southampton and went directly to work. Still, I don't feel that is an excuse for below average customer service. On a positive note, the food was good and most of the ports of call were interesting. The only port I wouldn't recommend is Vigo, Spain. There's not much to do...just another city. The Solarium is great for relaxing, and the midnight buffet was excellent.

Pros: The Solarium on the ship

Cons: The pushiness of the spa and fitness staff to sell their products.

Recommends Brilliance of the Seas? Yes!

Food and Dining
No real "Wow" factor to report.
Service and Staff
The ship definitely needs improvmens in the customer service area.
Entertainment
Ship Quality
Great layout; even though the ship was full it never felt crowded in the public areas.
Cabin / Stateroom
The beds were very comfortable.
Vigo, Spain
We toured Vigo on our own...no excursion. Not a very exciting city. Definitely consider a tour for this port.
Don't Miss: n/a
Le Havre (Paris), France
It would have been nice to have more time. The bus ride to and from Paris totaled over 5 hours. Best use of time is to buy a ticket for the tour bus so you can get on and off at tourist sites. Don't miss out on the pastries!
Don't Miss: Eiffel Tower, Notre Dame.
Villefranche-Sur-Mer, France
You can visit several cities from here....Nice, Monaco, Eze, St. Paul de Vence.
Don't Miss: Eze...a beautiful city
Tangier, Morocco
The town was very pushy in trying to sell souvenirs. They would not leave you alone...touching and hounding everyone.
Don't Miss: Caves of Hercules; picture on a camel
Ajaccio, Corsica
The main feature of this island is Napolean's home and Napolean's statue.
Lisbon, Portugal
St. Jorge's castle has great views of the city and the ship.
Don't Miss: St. Jorge's castle


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