Room for Improvement
Brilliance of the Seas Cruise Review to Europe - Western Europe
Sail Date: May 19, 2008
Cabin Type: Oceanview
Traveled As: Singles/Friends
Reviewed: 9 years ago
Review SummaryThe ship was very nice, but the customer service level on this cruise wasn't up to the normal standard. The cruise director staff in charge of the activities weren't as outgoing and active as previous cruises. The cruise director was good, but several of his staff didn't seem to enjoy their job and appeared uneasy in front of a crowd. A spa employee was very pushy in trying to sell some products. When I told her I wasn't interested she replied "I'm not going to discuss it with you anymore. I am very disappointed."(this was said with an attitide). This is my fifth cruise with Royal Caribbean, and I was the one who was disappointed. When I mentioned my concerns to Guest Relations they informed me that several of the staff did not have the opportunity to be trained, as they boarded the ship in Southampton and went directly to work. Still, I don't feel that is an excuse for below average customer service. On a positive note, the food was good and most of the ports of call were interesting. The only port I wouldn't recommend is Vigo, Spain. There's not much to do...just another city. The Solarium is great for relaxing, and the midnight buffet was excellent.
Food and Dining
Service and Staff
Cabin / Stateroom
Ports of Call
Don't Miss: Eiffel Tower, Notre Dame.
Don't Miss: Eze...a beautiful city
Don't Miss: St. Jorge's castle
Don't Miss: Caves of Hercules; picture on a camel
Don't Miss: n/a
Pros: The Solarium on the ship
Cons: The pushiness of the spa and fitness staff to sell their products.