American Empress Reviews

3 reviews




2 out of 5

A big disappointment by Cruiser92787934

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Sail Date: / Traveled As: Singles/Friends
I would not recommend this cruiseline. The staff for all intents and purposes are unprofessional and untrained. The ship is older and not well maintained. It is NOT worth the price they charge.

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1 out of 5

Lousy Experience for Premium Price: Traveler Beware!! by divecruiser

Sail Date: / Traveled As: Singles/Friends
A ruinous experience. Old badly maintained ship. Staff was unsympathetic to plight of passengers sailing through smoke and fire. Way too expensive for what they offer. Wrote a letter to President of company. On the phone we were offered future cruise credit which I assumed would be price we paid. Ended up with $1000 per person. I would never suggest this cruise to clients!!

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3 out of 5

The Devil Is In The Detail by ODJ

Sail Date: / Traveled As: Couple

What could have been an incredible experience turned out to be "only" OK. While the crew was exceptionally polite and well intentioned, they were not always well informed/trained or perhaps too few. This was particularly evident in the food/beverage service areas. It seemed that managers were too busy "working" and not managing their staff.

We had a balcony cabin on deck three forward which was surprisingly spacious even for its small size. It was nicely furnished and maintained. 

The food was good but not extraordinary. The meals were of comparable quality to those on Princess or Norwegian. We enjoyed the daily wine selection and the generous pours.

The square four person metal dining tables on deck four were terrible. The table legs were positioned so they wound up between your knees. You invariably bumped a leg and spilled something. This was exacerbated by the pitch in the deck which made the chairs and tables slant and often wobble. 

   

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