American Empress Reviews

2.5 out of 5

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1.6 out of 5

A big disappointment by Cruiser92787934

Verified Review
/ Sail Date: / Traveled As: Singles/Friends

I would not recommend this cruiseline. The staff for all intents and purposes are unprofessional and untrained. The ship is older and not well maintained. It is NOT worth the price they charge.

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4.1 out of 5

Wish we had done it the other way by gogogeo

Sail Date: / Traveled As: Couple

I would recommend this cruise for the Lewis and Clark expedition history. We learned a lot about such a significant event in US history. I recommend doing the cruise east to west to better follow the expedition trail and end the cruise in more interesting ports. The American Empress doesn't have the elegance of its sister ship, the American Queen, but it's fine for this journey. Staff was friendly and eager to please.

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1.3 out of 5

Lousy Experience for Premium Price: Traveler Beware!! by divecruiser

Sail Date: / Traveled As: Singles/Friends

A ruinous experience. Old badly maintained ship. Staff was unsympathetic to plight of passengers sailing through smoke and fire. Way too expensive for what they offer. Wrote a letter to President of company. On the phone we were offered future cruise credit which I assumed would be price we paid. Ended up with $1000 per person. I would never suggest this cruise to clients!!

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3 out of 5

The Devil Is In The Detail by ODJ

Sail Date: / Traveled As: Couple

What could have been an incredible experience turned out to be "only" OK. While the crew was exceptionally polite and well intentioned, they were not always well informed/trained or perhaps too few. This was particularly evident in the food/beverage service areas. It seemed that managers were too busy "working" and not managing their staff.

We had a balcony cabin on deck three forward which was surprisingly spacious even for its small size. It was nicely furnished and maintained. 

The food was good but not extraordinary. The meals were of comparable quality to those on Princess or Norwegian. We enjoyed the daily wine selection and the generous pours.

The square four person metal dining tables on deck four were terrible. The table legs were positioned so they wound up between your knees. You invariably bumped a leg and spilled something. This was exacerbated by the pitch in the deck which made the chairs and tables slant and often wobble. 


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