The Devil Is In The Detail

American Empress Cruise Review to River Cruises - United States


Contributor Level: Third Mate
Experience: 7+ cruises
Review: 1
Helpful Votes: 19

Overall Rating:

3.0 out of 5
8 Night Pacific Northwest Splendor (Portland To Clarkston)
Sail Date: July 02, 2016
Cabin Type: Balcony
Cabin Number: 305
Traveled As: Couple
Reviewed: 11 months ago

What could have been an incredible experience turned out to be "only" OK. While the crew was exceptionally polite and well intentioned, they were not always well informed/trained or perhaps too few. This was particularly evident in the food/beverage service areas. It seemed that managers were too busy "working" and not managing their staff.

We had a balcony cabin on deck three forward which was surprisingly spacious even for its small size. It was nicely furnished and maintained. 

The food was good but not extraordinary. The meals were of comparable quality to those on Princess or Norwegian. We enjoyed the daily wine selection and the generous pours.

The square four person metal dining tables on deck four were terrible. The table legs were positioned so they wound up between your knees. You invariably bumped a leg and spilled something. This was exacerbated by the pitch in the deck which made the chairs and tables slant and often wobble. 

   

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5
The pitch of deck four in the rear dining and outdoor areas makes the tables and chairs unstable. Some type of retractable awning for the aft open deck four would increase its utility in heat and rain.

Cabin / Stateroom

5 out of 5
Surprisingly comfortable. Excellent use of a small space.

Ship Tip

If you can find an open bar, the drinks are very well made and generous.

5 out of 5
5 out of 5
5 out of 5
3 out of 5
Was this review helpful? 19

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