American Empress Cruise Review to River Cruises - United States

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
7

3 out of 5

The Devil Is In The Detail

Sail Date: July 02, 2016

Reviewed: 3 months ago

Traveled As: Couple

Room Type: Balcony

Cabin: 305

What could have been an incredible experience turned out to be "only" OK. While the crew was exceptionally polite and well intentioned, they were not always well informed/trained or perhaps too few. This was particularly evident in the food/beverage service areas. It seemed that managers were too busy "working" and not managing their staff.

We had a balcony cabin on deck three forward which was surprisingly spacious even for its small size. It was nicely furnished and maintained. 

The food was good but not extraordinary. The meals were of comparable quality to those on Princess or Norwegian. We enjoyed the daily wine selection and the generous pours.

The square four person metal dining tables on deck four were terrible. The table legs were positioned so they wound up between your knees. You invariably bumped a leg and spilled something. This was exacerbated by the pitch in the deck which made the chairs and tables slant and often wobble. 

   

Cabin / Stateroom
Surprisingly comfortable. Excellent use of a small space.
Embarkation and Disembarkation
Ship Quality
The pitch of deck four in the rear dining and outdoor areas makes the tables and chairs unstable. Some type of retractable awning for the aft open deck four would increase its utility in heat and rain.
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Food and Dining

Tip

If you can find an open bar, the drinks are very well made and generous.



Was this review helpful? 7

Be the first to comment


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Anonymous



*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top