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A big disappointment

American Empress Cruise Review to River Cruises - United States

Cruises: 7+ cruises
Review: 1
Helpful Votes: 92

Overall rating:

1.6 out of 5
Verified Review
American Empress

8 Night Pacific Northwest Splendor (Portland To Clarkston)

Sail date: September 03, 2017

Ship: American Empress

Cabin type: Balcony

Cabin number: 225

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

I would not recommend this cruiseline. The staff for all intents and purposes are unprofessional and untrained. The ship is older and not well maintained. It is NOT worth the price they charge.

Embarkation

3 out of 5
The only time on the cruise we felt special

Ship experiences

Food and Dining

2 out of 5
Service was unreliable, food was mediocre. Specialty dining was the converted buffet room with brekfast serving tools in full view and TINY tables.

Onboard Activities

2 out of 5

Entertainment

1 out of 5
Low end entertainment

Service and Staff

1 out of 5
Only one server stood out: RoRo. The rest were unprofessional and untrained

Ship Quality

2 out of 5
Old ship with old amenities

Cabin / Stateroom

1 out of 5
Bed was creaky and uncomfortable. Room steward was dour.

Ship tip

Don't!!

Thumbs up

Ports of call

VANCOUVER (PORTLAND), WASHINGTON

1 out of 5
Portland excursion bus was late so tour was abbreviated and rushed
Thumbs Up

Astoria, Oregon

3 out of 5
Pretty town. Decent local guides.
Thumbs Up

THE DALLES, OREGON Did not visit port

Disembarked under duress due to wildfires
Thumbs Up

STEVENSON, WASHINGTON Did not visit port

Disembarked due to wildfires and reckless captain
Thumbs Up

RICHLAND (TRI-CITIES), WASHINGTON Did not visit port

disembarked due to fire danger and potential respiratory issues
Thumbs Up

Clarkston, Washington Did not visit port

Disembarked unwillingly due to fires and dangerous river
Thumbs Up

Disembarkation

1 out of 5
Awful. No one cared. Dave and Linda did their best but you cannot change the staff attitude
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