Lousy Experience for Premium Price: Traveler Beware!!

American Empress Cruise Review to River Cruises - United States

Cruises: 7+ cruises
Reviews: 9
Helpful Votes: 141

Overall rating:

1.3 out of 5
American Empress

8 Night Pacific Northwest Splendor (Portland To Clarkston)

Sail date: September 03, 2017

Ship: American Empress

Cabin type: Balcony

Cabin number: 219

Traveled as: Singles/Friends

Reviewed: 3 years ago

Review summary

A ruinous experience. Old badly maintained ship. Staff was unsympathetic to plight of passengers sailing through smoke and fire. Way too expensive for what they offer. Wrote a letter to President of company. On the phone we were offered future cruise credit which I assumed would be price we paid. Ended up with $1000 per person. I would never suggest this cruise to clients!!


2 out of 5
Off to a bad start when pre-cruise bus for Portland excursion was late and excursion was rushed. Money refunded though. Easy embarkation

Ship experiences

Food and Dining

1 out of 5
Mediocre food. Spotty service. At one point our waiter was making disparaging comments about his assistant server. Had to request extra items several times. Water, butter and rolls were rationed.

Onboard Activities

1 out of 5
What activities?


1 out of 5

Children's Programs

no children's activities offered

Service and Staff

1 out of 5
Room attendant was surly. Only one waiter was happy to be there

Ship Quality

1 out of 5
Older ship. "Specialty dining" was a joke

Cabin / Stateroom

2 out of 5

Ship tip

For the money I would try American Cruise Lines or Un-Cruise

Ports of call


2 out of 5

Astoria, Oregon

3 out of 5


1 out of 5
Cancelled due to smoke


1 out of 5


1 out of 5

Clarkston, Washington

1 out of 5


1 out of 5
NA we disembarked early
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