Lousy Experience for Premium Price: Traveler Beware!!

Item: American Empress
Rating: 1.3
Author: divecruiser

American Empress Cruise Review to River Cruises - United States

divecruiser

Contributor Level: Second Mate

Cruises: 7+ cruises

Reviews: 9

Helpful Votes: 241

Overall rating:

1.3 out of 5

8 Night Pacific Northwest Splendor (Portland To Clarkston)

Sail date: September 03, 2017

Ship: American Empress

Cabin type: Balcony

Cabin number: 219

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

A ruinous experience. Old badly maintained ship. Staff was unsympathetic to plight of passengers sailing through smoke and fire. Way too expensive for what they offer. Wrote a letter to President of company. On the phone we were offered future cruise credit which I assumed would be price we paid. Ended up with $1000 per person. I would never suggest this cruise to clients!!

Embarkation

2 out of 5

Off to a bad start when pre-cruise bus for Portland excursion was late and excursion was rushed. Money refunded though. Easy embarkation

Ship experiences

Food and Dining

1 out of 5

Mediocre food. Spotty service. At one point our waiter was making disparaging comments about his assistant server. Had to request extra items several times. Water, butter and rolls were rationed.

Onboard Activities

1 out of 5

What activities?

Entertainment

1 out of 5

Amateur.

Children's Programs

no children's activities offered

Service and Staff

1 out of 5

Room attendant was surly. Only one waiter was happy to be there

Ship Quality