Europe Cruise Reviews

We booked because we liked the itinerary. The ship was nice but the free beverage included only water and tea/coffee in the morning, while other cruise ships offered free ice tea, flavored water and coffee/tea all day. Using hand sanitizers is not mandatory like in other cruise ships, increasing the risk of contracting illness. The main dining restaurant offered only Italian menu throughout the cruise and the servings are small. The shows are good. The customer service of the staff could use some improvements, like smiling at customers. There were no toiletries at all in our bathroom, like soap and lotion. We had to ask for soap and when we asked for lotion, the cabin steward told us that lotions are not provided, unless we are gold members. I think this penny pinching will hurt this cruise lines business. We have used Royal Carribean, Norwegian and Princess and the service there are a lot better and they all provide soap, lotion and more selections of free drinks.

See detail comments below as marked.  It is overall a very pleasant trip for s to visit the cities, except there were a few areas do have room for improvements. We will recommend friends/family members to use Celebrity but if they are visiting cities by themselves, better obtain maps from AAA in advance or valuable time would be wasted.  

The friendly staff are amazing! We enjoyed all the entertainment aboard. Great shows! The Silhouette dining room provides excellent meals and service. We enjoyed the spa services. All the staff went out of their way to may a trip a wonderful experience.

We enjoyed so many aspects of the cruise.  The Speciality Restaurants were delicious.  Everything was incredible, it is hard to focus on any one thing.  My husband enjoyed the scones with jam and cream.  The coffee was great and the staff far exceeded our expectations.  

We are disappointed that on this cruise and the others we have booked we cannot enjoy the Aft Cabin Concierge level with Aqua Class benefits of eating.

The food was mediocre at best- edible but tasteless.  The Norwegian team was clearly not well trained or experienced in their positions in the buffet area.  Dirty dishes stayed on tables on the pool and bar decks for half of the day before the tables were cleaned.  Three times I saw employees be scolded harshly and rudely in front of passengers in the buffet area.  Drink machines were broken frequently.  Desserts were least impressive and lacked any creativity or flavor.

Our room was clean and daily service in our room was prompt and adequate.  The chair in our room was so old the leather had cracked open.  The exterior Plexiglass half-wall on our deck stayed filthy the entire cruise. 

The activities on board were outdated and stale.

The Excursions team was very professional, well trained and knowledgeable.

I won't cruise with Norwegian again- my previous experiences with Royal Carribbean and Celebrity were both much better.

The only nice thing I have to say about this cruise is the staff were friendly. The room was like every other boat which was not bad. I have sailed on 12 cruises and this line is horrible. I thought the activities were blah and the food was not good. Hardly a good selection of food in Buffet. 

I found their excursions to be very expensive for what you get. 

Never again will I cruise a Norwegian Line!

The Mediterranean itinerary was excellent.  Every port was interesting.  The ship is large and well laid out, and even though it was full, it never felt crowded.  The new Horizon Court and Horizon Bistro buffets are especially well designed, so we hardly had to wait in line to get food, and there were always available tables.  The service staff was excellent.  Our balcony cabin was a little smaller than other Princess ships like Grand, Star or Ruby, but otherwise very comfortable.  One major improvement in every cabin was the flat screen TV and the on-demand channels/programs they offered.  (I think all Princess ships should have this.)  We were very disappointed with the quality of the food.  With the exception of the Crown Grill, the food in the buffet and dining room was just mediocre.  However, the pizza in the Alfredo's Pizzeria was surprisingly delicious; it is not well patronized by the guests, but IMHO, it is definitely a "not-miss" and it's free.  The entertainment and activity programs they offered were similar with other Princess ships; however, the Cruise Director's staff of the Royal Princess was mediocre, which really made the entertainment less enjoyable.  Overall, I give 5 stars for "ship layout, service, itinerary", 4 stars for "cabin", and 3 stars for "food, entertainment".

The scenery was my favorite! The food was great as well! My room attendant Edwin was excellent.  He kept the room clean and neat.  I was disappointed in my spa appointment.  Detox & Inch Loss -Ionithermie.  It was very expensive and does not work so  I loss over $600 on that one event.

This was a relaxing trip.  The ports of call were interesting and easy to navigate.  Our Neptune Suite service was gracious.  The Zuiderdam is a lovely ship with nice amenities and a very helpful staff.

The favorite part of the cruise for me definitely were the excursions. I would improve on the number of passengers on board a this ship stopped two times on a Sunday in Barcelona and on a Wednesday in Rome to embark and disembark passengers.

The ship is gorgous - unbelievable decor and the staff was all wonderful to everyone. Especially of steward Fornandose for room R423 5/17 to 5/27. Great guy.

The the size of the ship and mouths to feed the food was beyond wonderful.  

My only issue is the pay as you go internet  was difficult to access, expensive, and  very slow for the cost.  I intend to find another option if I go on another cruse.

Germany and Russia were the best part .Always be aware of your surroundings . a fellow cruiser was knocked to the ground while exiting a tour bus. Three guys worked as a team. He lost passport cash and credit cards. Within minutes his card had thousands charged to it.

The destinations were outstanding and we never felt rushed when visiting each port.  The food was amazing and probably the best culinary experience we have ever experienced from the quality, to the service to the menu choices.  

Other than the ship just being a bit too large for my taste, we made it to each of the stops on time and enjoyed all the cities we went to.  Berlin was a knockout, St. Petersburg, Russia absolutely gorgeous and fascinating and Talinn, Estonia a lovely place to walk or bike.  Would highly recommend visiting all these cities.  The crew on the Getaway is wonderful, respectful, personable and very service oriented.  

This was something of a redemption, for those of us who had been on the prior Trans-Atlantic (which faced several disasters).  The ports were lovely, ship is nice, but receiving notice of changes in where we would dock, while at sea, is really annoying, as is the line's practice of listing ports by different names (Stockholm docks in Nynashamn). I actually called NCL to find out where we were scheduled to dock in each city, and we did not dock where we were told we would be in several ports.

That said, the ship is in good shape, the food was good and the staff was fabulous! 

What can I say.  The boat was luxurious, the staff was exceptional, and the food was the best I have ever had on a cruise ship.  Wonderful ports.  There could have been more shipboard activities.  They do not actually have a shuttle bus to the center of town as advertised in the brochures.  This only happens when town center is far away enough that the town/city itself provides one (only happened twice on this cruise).  This resulted in my 92 year old mother walking for quite a distance to some areas.  As such, prepare to pay for taxis if you have any trouble walking.  Still, it was the best cruise I have ever taken.  

The food was excellent and the nightly entertainment in the theatre was great!

The ship's decor was beautiful; the stateroom was up to date and clean.

The personnel/staff were all very friendly and efficient.

We loved this ship and the cruise itinerary.

I would highly recommend this cruise to everyone. The ship is beautiful. The food is good, and the staff excellent. Except the bartenders have attitude. 

I would definitely rate this ship as one to experience. Although a large ship there is

plenty of room to move around. Especially excellent for anyone with a handicap. Ship does fall down on special dinner venues. Food is average and service is excellent.

After two Alaskan cruises, we weren't sure we would be wowed by Norway. Couldn't have been more wrong! Norway is simply gorgeous in its own super special way. Loved the Jade; we had a mini-suite, and it was well worth the extra money. My husband and I enjoyed the extra space and the tub/shower in bath. There was some rough water in the North Atlantic, which I expected, but this ship felt very smooth and stable. Food was great all around, but especially in the specialty restaurants. Our cabin steward was wonderful; he just took very special care of us. Shore excursions were really good - something for everyone. Kayaking for my husband, stave churches and Edvard Grieg for me. We would recommend this cruise to anyone.