They throw away your lost clothes

At least you kept your rice cooker!

Hella glad Todd is back!!!

I'm gonna go with the original poster on this. I left my Hibachi grill on the balcony. I dashed back to get it. Bullied over the steward and barged into my past cabin.. Dam... Yep.. It was taken and they wouldnt return it. I bet the crewmembers are enjoying It as

I write this.

Not to be mean or anything, but it is a hat. It can be replaced. No need to make yourself miserable about it.

I find it very easy to believe that they would throw any found clothing in the trash at the first possible moment. Although I am sure you are a relatively clean individual, the line cannot be sure of who was wearing a found piece of clothing and what their hygienic habits may have been.

I did try talking to two different phone agents the morning after we arrived back in port. When the second agent confirmed the policy I told her to cancel my upcoming Celebrity Cruises because I was pretty bugged they were so rigid. She was sorry I was canceling, and tried to get me to reconsider, but offered no solution to the problem. She just said "sorry that's the policy". I keep hoping that just maybe our cabin steward has put the hat in the mail and it will appear any day now. I did double and triple check our room before I left, opened all the drawers, looked under the bed, I just neglected to look up at the hook on the wall. I do think I could have talked my way back onto the ship had I known they were going to throw it away. Eventually a crew member would have come down the gangplank and I could have offered them $20 to go get my hat, or just pleaded my case, and probably would have been escorted back to my cabin. The Solstice crew seemed very customer oriented when we were on the ship and I think they would have helped, certainly more than the customer service people on the phone, who aren't willing or able to do anything. Still kicking myself for leaving the hat on the hook.

It looks like the website and phone agent gave you conflicting information, yet you choose to believe the phone agent. Could that person have been misinformed and the website correct? Perhaps another call will clarify the policy for getting lost items back, like Carnival does.

The Cruiseline cannot let you back on the ship once you've debarked, just like airlines. Unfortunately this is a lesson for all of us to remember to double check the room before leaving.

Carnival does a great job returning stuff, but you got to go thru guest relations. My wife brings a hot spice mixture for her eggs in a shaker. She left it on the table, figuring they would throw it away, so she went to guest relations, just to see, and presto there it was.

If you call the cruise line a week or two later I could see them tossing it out but if you just got off the ship and the ship was still letting people off they should have sent somebody for your hat. It would have taken 5 min and would have had you a loyal customer. A little extra service goes a long way.

Like you, I would be pissed. You were SO close to getting it back. Would it have really been so terrible to just dash back and grab it? And do they REALLY throw everything away. So many people would benefit from all the clothes left behind. Thinking of all those folks on the Texas coast who would be happy with anything.

I saw a video by John Heald from Carnival about all the lost items from Carnival cruises. I've been trying to find it to post, but alas it eludes me. Anyway, they have whole rooms filled with items sorted by date and cruise ship. I think he said they hold them for 60 days and then donate them to a local "Goodwill" type location. There were suitcase (full), strollers, sunglasses and much more. I am sorry you lost your hat and disappointed the cruise line gave you inaccurate information.