CrusinTim
Contributor Level: Cruise Director

Review by andik

Missed the Tracy Arm Fjord, food not good, poor concierge service

In response to review, CrusinTim says ...

It is up to the discretion of the Captain and the recommendation of the ships doctor to make a call for an evacuation at sea, to head to the nearest port without delay or to continue to the next port of call. Not sure how severe the health of your Father was on board after his heart attack. Was he stabilized and coherent? If the ships doctor felt his condition wasn't dire, he would recommend to the Captain to continue on. Now, the woman that fell, did she break a toe or did she crack her head open? If her fall caused her to be incoherent or her health to be dire due to her fall or for what have may caused her to fall (existing condition), then the doctor would make the recommendation for the Captain to have the ship either request an at sea evac or alter course to the nearest port for the health of the passenger. Without elaborating on the condition of your Father or the woman that fell, you leave an opinion open to interpretation. You did or will receive a refund for the port fees & taxes of the missed port(s) so check your folio. They will most likely NOT compensate anyone for the change due to an ill passenger (read your contract). And 2 outlets per cabin is the norm and with 4 - 6 cruises, you should know that! Your cabin was too far forward? Unless you booked guarantee, you should have know that when booking. If you did book guarantee, that's the chance you take. Their decision to change the itinerary was NOT monetary, it was for the health of a fellow passenger.

 

Tags: Celebrity Cruises Alaska - Inside Passage Celebrity Solstice

9 Answers

cruiseclues
Contributor Level: Purser

Reviews without post dates (just as forum) with how long ago in hours, or days, or just months...what's the next level?  years? 

noname111
Contributor Level: Captain

Cruiseclues - I think I know what you mean. You have to click on the link to the original review to find the information I think you are looking for. It is above CruisinTim's comment.  (https://cruiseline.com/ship/celebrity-solstice/review/407900

What you are seeing here is only CruisinTim's response to the review.

CrusinTim
Contributor Level: Cruise Director
cruiseclues
Contributor Level: Purser

Thank You CruisinCM & CrusinTim...What about Dates on Forum Posts?

noname111
Contributor Level: Captain

 

Now THAT is an excellent question :)  I think it's something Simon and the tech team might be able to address. I think it would be helpful to have that info attached to each post rather than simply the time since it was posted or time of last post on a discussion.

 

 

CrusinTim
Contributor Level: Cruise Director

If your talking about a "Review", there is an area under the title of the review that looks something like this... "

Sail Date: August 28, 2015

Reviewed: 7 hours ago

Traveled As: Couple

Room Type: Inside

Cabin: 2073

So it does indicate a Sail date as well as a reviewed (posted) date.

Teresa94
Contributor Level: Purser

Most cruise ships I have been on have only had one power outlet. Choose your own cabin if you don't want one forward, somebody has to be in these cabins. How do you know the lady with the broken hip is fine?

We were told she was fine and out of the hospital, that's how I know! The cruise director announced it. The monetary award I referred to should have been toward another cruise, win-win.  What percentage of the 2800 people aboard would have used the credit? Good public relations, and that goes along way.  Our horrendous travel agent moved our cabin forward without our permission.  We asked for midship, got a midship concierge room, then were moved prior to our embarking.  Don't give your opinion without the facts.  My Father was in the hospital at home for 1 month, flown to our home state hospital, in ICU for 2 weeks.  No more criticism from anyone else, just ask for facts, please.

 

 

 

 

cruznjan
Contributor Level: Staff Captain

 

Not a criticism but a question. How could your travel agent change your cabin without your permission?

 

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