January 2016 - Norwegian Star to Caribbean - Western
This was our first NCL and we wanted to compare to the other cruise lines. We are 40/42 married traveling with our 3/9 year old kid. The boat was an older boat but was up kept well and clean. We had a mini suite and it was about the size of balcony rooms we had on Carnival, Disney, Celebrity, Princess, Costa or Royal. There where some customer service issues that could not be resolved and we felt like we where dealingwiththe CABLE company, in other words they just gave us the run around and we gave up. One of these instances was when we got wrong information about the kids club and they told us they would watch the kids while we went off on our excursion. We went to the excursion desk to see if we could get a refund and they were closed so we went to guest services desk and they told us we had to get off the boat and go find the excursion staff on the dock an find be excursion staff on the dock and talk to me d talk to them. There was a 30 or 40 minute wait in line and I wasn't going to wait so my wife and older son went why I stayed on the boat with our three year old. They also charge for room service which we've never experienced with any wine. They also messed up three out of five of our orders and one time they didn't deliver and had wrote the wrong lane number down. Overall from the casino to room service they didn't make us feel special. They made us feel like all they where concerned about was the bottom line. We will not be going back as long as we have other options. The itinerary was very nice and our housekeeper was awesome. They also had a lot of specialty dining options which was nice but the only one that we thought had anything better than cafeteria food was the French restraunt. The kids didnt use the arcade, all games where $1.50 which is double what the games usually are and I didn't see anyone in there. They also charge for the indoor pool,sauna and spa.