Know Before You Go
Zaandam Cruise Review to Alaska - Gulf of Alaska
Sail Date: July 10, 2016
Cabin Type: Oceanview
Cabin Number: 3315
Traveled As: Family (older children)
Reviewed: 11 months ago
Please read Below for all of the POSITIVES.
If this is your first cruise, you will probably enjoy it. HAL paled in comparison to other cruise lines in food service and food quality.
Although there were many experiences that were good, the poor dining experience, lack of professionalism from one of the front desk personnel and ethnic tensions among staff are the the reasons for the above rating.
Due to discrimination that occured while onboard, I do not intend to use this cruise line again.
Food and Dining
No "kids" soft drink package.
Service for anytime dining is poor (2 hours for dinner and staff had to be flagged down to get their attention) Orders were incorrect and not rectified for over a half hour. We only had ideal service twice for the entire cruise. We were not the only guests that had poor service and incorrect orders.
Many of the casual dining staff welcomed guests with a smile.
There are smaller venues such as the piano bar player, which provided opportunity for less crowded entertainment. The casino, art auction provided interest to some passengers.
Service and Staff
Kaila,the librarian is extremely helpful.
Markus and Jay from Marabella Jewelry answered all questions and were experts in jewelry.
**Beverage staff had quite unwelcoming body language if you do not order drinks.
Stateroom was well maintained with the exception of some mold in the shower & shower curtain.
Only one power outlet per stateroom.
Cabin / Stateroom
The beverage department checks stateroom drink bar daily. (It seemed like an invasion as they pounded on the door to enter
to see if a $2.25 can of soda was consumed)
We had the misfortune of not having our luggage delivered to the stateroom until 1.5 hours after leaving Seward AK. Some passengers had their luggage delivered to the wrong stateroom.
The small size of the ship allows you to see more of Glacier Bay. However, the motion of the ship was felt by many passengers for the first two sailing days. Bring your medicine if you are prone to motion sickness.