Boat in Need of Repair-Nothing worked

Wind Surf Cruise Review to Europe - Western Mediterranean

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall rating:

3.8 out of 5
Verified Review
Wind Surf

8 Night Spanish Symphony (Lisbon To Barcelona)

Sail date: September 11, 2019

Ship: Wind Surf

Cabin type: Oceanview

Cabin number: 325

Traveled as: Couple

Reviewed: 8 months ago

Review summary

Having sailed on a smaller Windstar ship in the past we had high expectations. This ship was in dire need of repair. We had problems for 4 days on/off with toilet not working. Problems with water not being hot intermittently. Stateroom door lock took 3 different times to have someone repair the battery over two day period. The staff were certainly not to blame as they can only work with product they are given. We were given a $400 credit due to the toilet not working which was appreciated but would rather have had it work properly. I won't be sailing on another Windstar Cruise.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5
The food was very good with beautiful presentation. The main dining room that accommodates most of the passengers was very noisy. The two specialty restaurants were outstanding and very good.

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

4 out of 5
The staff were outstanding. Food servers, room stewards and front desk.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5
For a ship this size there was ample room and ample storage space.

Ship tip

Wait until it is repaired...toilets were repaired 3 times A/C went out one day, hot water was intermittent.

Ports of call

Lisbon, Portugal

3 out of 5
We did private excursion.

Cadiz (Seville), Spain

4 out of 5
We did private excursion.

Gibraltar (U.K.)

5 out of 5
We did private excursion.

Malaga, Spain

4 out of 5
We did private excursion.

Almeria, Spain

5 out of 5
We did private ate exercursion

Palma De Mallorca, Balearic Islands

4 out of 5
We did private excursion.

Barcelona, Spain

4 out of 5
We did private excursions on our own

Disembarkation

3 out of 5
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